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Receptionist / Night Audit Relief - Somerset West
4 weeks ago
Luxury Hotel in Somerset West is looking for a Receptionist / Night Audit Relief. The Receptionist is responsible for the daily front office and administration functions of the hotel. As the the first point of contact for guests this individual needs to be friendly, welcoming, patient, helpful, well presented, efficient and knowledgable.
**Responsibilities**:
- Ensure satisfaction and comfort of each guest.
- Greet all guests and assist them with check-in and check-out.
- Process accurate pament for guest accounts
- Maintain a positive attitude and friendly demeanor.
- Respond to all guest questions and requests.
- Answer and forward phone calls.
- Manage guest bookings and reservations for accommodation, dining and spa.
- Run daily night audit and complete daily, weekly and monthly financial reporting.
- Keep a tidy and orderly workspace.
- Assist with administrative and clerical tasks as needed. Including ordering, receiving stocktake etc.
- Other duties as assigned.
Requirments:
- 2 + years experience working in a hotel receptionist or guest services role
- Matric certificate and preferably hotel school qualification (or similar)
- Knowledge and experience of Opera essential, Micros, Micorosoft Office products
- Numeracy and administrative skills
- Solid written and verbal communication skills
- Fluency in English
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