Senior Operations Manager
2 weeks ago
2years
- The capability to work together with international colleagues or HQ of GROUP
- Administering and steering software and hardware installations/requirements
- Budget controls for associate’s costs related to telecommunications (Mobile, Fixed Line, Data Usage)
- Supplier Management (End User Services and Printing Solutions)
- Action and resolve IM (Incident Management) tickets
- Action and resolve CIM (Critical Incident Management) tickets as required
- Raise and lead tasks PM (Problem Management) tickets as identified
- Action and coordinate CM (Change Management) tasks and tickets as required
- Project Management
- Supplier Management
- Configuration Management Database (IP Management for End-User Hardware)
- IT End-User Support for Industrial Workspace Hardware (Production Printers, Scanners, BVIS, DLOG’s
- Hardware Lifecycle Management for GROUP Approved hardware (Office and Production)
- Assistance with steering of Production Devices under the support model 1 and 2 catalogue
- Active Directory Maintenance
- Manage Service Levels for IT Infrastructure services relating to Workspace topics
- Enforcing GROUP Group Standards
- Supplying solutions for non-supported devices (from Group Clients to adding users to AD Admin Groups)
**Qualifications and Experience**:
- Diploma/Degree in Information Technology or equivalent experience or qualification
- ITIL certification (advantageous)
- Minimum of 5-8 years IT working experience
- ITIL process knowledge and work experience (required)
- Matric Qualification; ITIL or Diploma/Degree equivalent in Information Technology
- Business Continuity Management (BCM)
- Change Management (CM)
- Cut-over Planning
- Fall-back Planning
- Incident Management (IM)
- IT Service Management (ITSM)
- OPS Advanced Training
- OPS Basic Training
- Problem Management (PM)
- Release Planning
- Start Up Management (SUM)
- System Monitoring
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