Motor Industry Guest Experience Manager cape Town
4 days ago
Treat every customer as a special guest
To guide continuous improvement in the Guest Experience indexes (CVP), by constantly reviewing and analyzing the above indexes and work directly with Sales and Service Managers to optimize and refine the process performance and staff behaviour and skills. i.e. ensure that the sales and services processes and standards are adhered to.
To ensure the lifetime relationship engagement activities are being carried out.
Ensure personalized reception by availability and continuous training of guest facing support staff like Concierge, Reception, and Housekeeping staff.
Ensure adherence to all Management Action Meetings of Sales and Service.
In liaison with the Sales and Service Manager, lead, facilitate and coordinate continuous improvement and dealership training programs.
Monitor all Guest related concerns for both sales and service. Maintain all concerns received in the concern resolution log and involve the concerned person for resolution.
Ensure speedy resolution of all guest concerns received
Manage and lead the 5S Program - Sort (organize), Set order, Shine (cleanliness), Standards and Sustain - at the dealership (Sales & Service) by dividing the responsibilities among the team members by making Zone champions.
Ensure execution of in-dealership training and 1-1 coaching to relevant Sales & Service staff by the respective operational heads every month.
-
Guest Experience Agent
4 months ago
Cape Town, South Africa One&Only Cape Town Full timeGuest Experience Agent (13072) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...
-
Guest Experience Agent
2 days ago
Cape Town, South Africa One&Only Cape Town Full timeGuest Experience Agent (14628) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...
-
Guest Experience Host
2 months ago
Cape Town, South Africa One&Only Cape Town Full timeGuest Experience Host (13831) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...
-
Guest Experience Manager
9 months ago
Cape Town, South Africa One&Only Cape Town Full timeOur Colleagues are inspired to write the story of their career, and when they do, they also write the history of One&Only. We are recruiting for this exciting role at One&Only Cape Town and we welcome you to take part, to try new things, to become immersed, and feel fulfilled. **Job Summary** **The Guest Experience Manager is responsible for the planning,...
-
Sales Representative
6 months ago
Cape Town, South Africa Safetymate - Cape Town Full time**Sales Rep position** Well-spoken and presentable female Residing (Living) in Cape Town Minimum 5 years’ experience in sales Driven and motivated Must have own vehicle **Package includes**: Basic Comm Car allowance Cell allowance **Job Type**: Temp to perm **Salary**: From R123,00 per month **Education**: - Certificate...
-
Guest Experience Team Leader
6 days ago
Cape Town, South Africa One&Only Cape Town Full timeGuest Experience Team Leader (5853) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed...
-
Guest Experience Team Leader
2 days ago
Cape Town, South Africa One&Only Cape Town Full timeGuest Experience Team Leader (14685) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed...
-
Arabic Guest Experience Host
5 months ago
Cape Town, South Africa One&Only Cape Town Full timeArabic Guest Experience Host (13071) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed...
-
Guest Experience Host
2 months ago
Cape Town, South Africa HotelJobs.co.za Full timeLuxury Hotel in Cape Town is looking for a Guest Relations Host who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Experience Host serves the needs of our guests and assists fellow colleagues from different departments if need...
-
Sales Rep Vacancy in Cape Town
2 months ago
Cape Town, South Africa Safetymate - Cape Town Full timeWell spoken and presentable Minimum 5 years’ experience in sales Driven and motivated Must have own vehicle **Package includes**: Basic Comm Car allowance Cell allowance **Job Types**: Full-time, Permanent Pay: From R123,00 per month Ability to commute/relocate: - Cape Town, Western Cape: Reliably commute or planning to relocate before starting...
-
Guest Experience Host
3 months ago
Cape Town, South Africa HotelJobs.co.za Full timeLarge Hotel based in Cape Town is looking for a Guest Experience Host. You will excel in this role if you are highly presentable, energetic and vibrant with a friendly disposition. Excellent guest relation skills, willingness to go the extra mile and exceeding guests’ expectations will result in success within this role. **Responsibilities**: - Ensure a...
-
Guest Services Manager
2 months ago
Cape Town, South Africa One&Only Cape Town Full timeGuest Services Manager (14030) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...
-
Guest Experience Curator
3 months ago
Cape Town, South Africa HotelJobs.co.za Full time**Hospitality and Outdoor - New Vacancy - Guest Experience Curator** **4 Star Hotel - Cape Town** **Requirements**: - At least 2 years' experience in a guest-facing role, preferably in a 4 or 5-star setting. - Excellent interpersonal and communication skills, fluent in English. - Strong organization and attention to detail. - Passionate about delivering...
-
Guest Services Manager
7 months ago
Cape Town, South Africa One&Only Cape Town Full timeGuest Services Manager (10060) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...
-
Motor Vehicle Technician
4 months ago
Cape Town, South Africa Ineos Grenadier Cape Town Full timeWe are looking fior a qualified and experienced (minimum 5 years) vehicle technician to join our growing team at SMG Ineos Grenadier Cape Town. BMW, JLR, Jeep, or other premium brand & 4X4 experience will be advantageous. **Job Types**: Full-time, Permanent Pay: R15 000,00 - R25 000,00 per month **Experience**: - Motor Vehicle Technician: 5 years...
-
Qualified Technician
1 month ago
Cape Town, South Africa Recruiting for all Full timeAre you a Qualified Motor Mechanic / Technician?Do you reside in Cape Town?Then we have a job for you!Motor Dealership in Cape Town is seeking an experienced Qualified Motor Mechanic / Technician to join their dynamic team!Requirements:•Must be a Qualified Motor Mechanic / Technician•Previous experience as a Qualified Motor Mechanic / Technician within a...
-
Spa Experience Manager
3 months ago
Cape Town, South Africa One&Only Cape Town Full timeSpa Experience Manager (13511) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...
-
Qualified Technician
1 month ago
Cape Town, South Africa Recruiting for all Full timeAre you a Qualified Motor Mechanic / Technician? Do you reside in Cape Town? Then we have a job for you! Motor Dealership in Cape Town is seeking an experienced Qualified Motor Mechanic / Technician to join their dynamic team! Requirements: •Must be a Qualified Motor Mechanic / Technician •Previous experience as a Qualified Motor Mechanic / Technician...
-
Guest Experience Manager
7 months ago
Cape Town, South Africa Belmond Management Full timeAs a Guest Experience Manager at Mount Nelson, you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance. If you’re looking to develop your skills and be part of the future of luxury, this is your moment! Primary Responsibilities Include - Provide exceptional experiences for...
-
Guest Experience Manager
4 months ago
Cape Town, South Africa Belmond Management Full timeAs a Guest Experience Manager at Mount Nelson, you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance. If you’re looking to develop your skills and be part of the future of luxury, this is your moment! **Primary Responsibilities Include**: - Provide exceptional experiences for...