Head of IT

2 weeks ago


Johannesburg, South Africa Kumusa Consulting Full time

**Duties and Responsibilities**:
Oversee global IT operations, drive improvement of end user satisfaction with IT systems and services

Create long-term operating strategy for the IT Operations Department identify, develop, implement ICT frameworks, standards, policies, procedures/ best practices

Plan annual IT budgets, control approved budgets, reporting expenditures

Manage internal/external audits PCI-DSS, ISO27001, ISO9001, SOC-2

Report IT operational performance, identify, implement, monitor mitigating actions

Manage external service providers to contractual agreements

Understand client technical solutions and provide infrastructure and architectural input

Lead Service Desk, System Support, Information Security, Development departments globally to Core Values

**Requirements**:
8-10 years in a fast paced technology BPO environment.

5 years leading teams.

Respected as a leader and a technologist

Evidence of innovative thinking and experience of thinking outside the box and problem solving.

Evidence where this individual took challenges head on and played a key role in leading delivery.

Passionate about technology and will automatically see problems as opportunities


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