Ict Administrator
2 weeks ago
**PURPOSE OF ROLE**
To provide 2nd Level Support for Desktop, Server, and Networks for Lesedi IT Systems (Not limited)
**KEY PERFORMANCE AREAS** (All sites)
- Attend Servicedesk calls and close in SLA timeframe.
- Manage, maintain, and support the VoIP system
- Manage and maintain All printers/Plotters companywide and provide necessary reports.
- SDWan support and maintenance (FortiGate, Sonicwall. Etc)
- Cloud support to end-users (i.e. Office 365)
- Setup and Maintenance of procedures, guides, and SOPs as required.
- Providing end-user training and induction was necessary.
- Laptop/Desktop (Specification, Procure, Distribute, Support)
- Maintain support for Network cabling and network switches company-wide.
- Noc dashboard monitoring and call logging
- Maintain UPS functionality across all serverroom sites
- Initiate and liaise with 3rd party vendors for hardware and software support.
- Assist with Offsite Datacenter support when required.
- Assist with Server related setup/management/maintenance.
- Assist ICT Manager with Site initiation and planning.
- Assist with DR testing when required.
- Monthly reporting and feedback
- Comply with IT support scheduled timeframes (when required)
**QUALIFICATION AND EXPERIENCE**
- IT Degree or 3-year IT Diploma
- CompTIA A+, Network+, Server +
- ITIL
- CCNA or 3 years Cisco level switch management experience
- MCSE (Advantage)
- 3 years working experience.
**Experience**:
- Intermediate Level Servicedesk/Helpdesk and Application Support
- Intermediate Level VoIP, Printer, Network, Server Support
- Desktop Support (Laptop, Desktop, Printers, Networks, Office Applications)
- Adobe Acrobat
- Multifunctional Printer support and vendor management
- VoIP support
- VMWare/Nutanix (Advantage)
- Cloud services (Advantage)
- Office 365 Administration (MSTeams, SharePoint, OneDrive, Exchange)
**COMPETENCIES**
**Technical**:
- intermediate Laptop/Desktop Support
- Intermediate Printer Support
- Intermediate Network Support
- Intermediate Server Support
- Intermediate VoIP Support
- Intermediate ERP Support
- Intermediate Application Support
- Intermediate Mobility Support
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