Automotive Service Advisor

2 weeks ago

Cape Town, South Africa CarTime Tokai Full time

**The responsibilities of a Service Advisor include the following tasks**:

- Receive customers in a professional and friendly manner in order to ensure they feel valued.
- Liaise and interact with customers attentively in order to completely understand and comprehend their service needs.
- Schedule appointments, answer phones, and handle queries.
- Prepare service quotations, sell maintenance/ repair services, and ensure follow-ups regarding services and customer inquiries.
- Communicate and interact with customers effectively, explaining service details in an understandable and appropriate manner, with involvement of service technicians when necessary.
- Maximize customer awareness of additional products and services available.
- Create collaborative internal and external partnerships in order to expedite service delivery.
- Assist with the coordination of alternate transportation UBER/BOLT etc.
- Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation, etc.
- Maintain accurate customer database with contact details and information.
- Assist the workshop to achieve and maintain industry standards of process efficiency and service excellence aligned to a 5 Star RMI Accredited workshop.
- Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.
- Ensure prompt and effective addressing of customer complaints.
- Develop own personal knowledge base in order to remain current and relevant within Automotive service industry.
- Looks to identify opportunities for continuous improvement across the business.
- Perform other workshop duties as requested.

**Minimum Qualifications and Experience needed**:

- Matric certificate
- 3-5yrs experience in same similar role
- Valid, unendorsed driver’s license.
- Fully Computer literate, preferably with PASTEL and EXCEL
- Knowledge of general Service workshop policies and procedures is essential.
- Knowledge of competitive motor industry.
- Good mathematical ability (numeracy)

**Skills and Personal Attributes**:

- A high energy Self-motivated individual with a positive outlook.
- A good general knowledge of the wide range of vehicles - not just technical specs; but also, information about the manufacturer’s warranty, dealership services, OEM updates, etc.
- An Inquisitive nature which seeks to stay abreast of product or system changes.
- A team player willing to discuss ideas and motivate others in the team,
- Results driven and customer orientated.

**Total Cost to company (excluding incentives) R14000-R17000**

**Job Type**: Permanent

**Salary**: R15,000.00 - R18,000.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (required)

**Experience**:

- Service Advisory: 3 years (required)

Application Deadline: 2023/04/28
Expected Start Date: 2023/05/02

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