Hostess/brand Champion

4 weeks ago

Somerset West, South Africa Rola Recruitment Full time

**Job Advert Summary**:
We are seeking a passionate and customer-focused individual to join our team as a Hostess and Brand Champion. In this role, you will be responsible for ensuring that every guest who interacts with our company receives exceptional service and enjoys a memorable experience. You will play a vital role in creating a positive and welcoming environment across the dealership and enthusiastically treating all customers as special guests.

**Salary structure**:

- Basic monthly salary
- Provident fund and medical aid benefits

**Minimum Requirements**:

- Hospitality/Consumer Studies qualification advantageous
- Min 2 years previous experience in a customer service or hospitality role preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Detail-oriented with a focus on delivering high-quality service.

**Duties and Responsibilities**:

- Greet guests warmly and provide assistance as needed.
- Handle enquiries and provide accurate information about our products, services, and facilities.
- Respond promptly to guest complaints or concerns, resolving issues to their satisfaction.
- Coordinate with other departments to ensure seamless guest experiences.
- Maintain cleanliness and organisation in guest areas.
- Collect and analyse guest feedback to identify areas for improvement and implement strategies to enhance the guest experience.
- Collaborate with marketing and sales teams to promote special events, offers, and promotions
- Provide assistance to sales team with administrative tasks as required

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