Assistant Store Manager
4 weeks ago
Carrol Boyes is a dynamic and leading homeware retailer known for its premium products and exceptional customer service. We are seeking a highly motivated and experienced Assistant Store Manager or Store Manager to oversee our Nelspruit/Mpumalanga location and drive sales while maintaining operational excellence.
**Essential Duties and Responsibilities**:
You will play a critical role in managing our retail operations and ensuring the success of our store. Your responsibilities will include:
- Develop and implement strategies to increase sales revenue while effectively managing expenses.
- Conduct weekly stock takes and ensure accurate inventory management.
- Complete store operational requirements by scheduling and assigning employees, and following up on work results.
- Maintain store staff by recruiting, selecting, orienting, and training employees. Coach, counsel, and discipline employees as needed.
- Prepare the annual budget, schedule expenditures, analyze variances, and initiate corrective actions to ensure financial targets are met.
- Identify current and future customer requirements by establishing rapport with potential and actual customers, ensuring exceptional service.
- Ensure the availability of merchandise and services by approving contracts and maintaining inventories.
- Secure merchandise by monitoring security systems and maintaining a safe and clean store environment for employees and customers.
- Maintain the stability and reputation of the store by complying with all legal requirements.
- Set up effective marketing displays for the sales floor and store windows to enhance the shopping experience.
- Manage all controllable costs to keep operations profitable.
- Analyze sales figures and forecast future sales, interpreting trends to facilitate planning.
- Respond to customer complaints and comments, ensuring a positive shopping experience.
- Stay informed about market trends in the retail industry and monitor local competitors' activities to stay competitive.
- Maintain compliance with all company policies and procedures.
- Perform any other duties as required by the Supervisor.
**Minimum Requirements**:
- Matric
- Diploma in Retail Management - advantageous.
- 5 years of sales experience.
- 2 years of experience as an Assistant Manager or Manager in a high-end retail environment.
- Solid homeware retail product experience.
- Visual merchandising experience.
- Experience leading a team of 5 or more employees for at least 2 years.
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