Quality Control
3 weeks ago
**Title: Quality Control and Customer Experience Manager**
**Location**: House of experts, 293 Summit Road, Blue hills, Midrand, GP
**Client coverage**:Nationwide services
**Salary**:R 30 000.00 (CTC)
**Job Type**:Temp to perm
**Application Deadline**:04 March 2024 at 10am
**Overview**:
**Duties**:
QMS and Systems:
- Review, enhance, and implement Quality Management Systems.
- Develop and implement Standard Operating Procedures (SOPs), Targets, and Key Performance Indicators (KPIs) for each department.
- Enhance adherence to company policies.
- Take immediate corrective action to prevent recurring issues.
- Maintain and update controlled documents as required.
- Oversee the digitization of all Quality Management System (QMS) processes on our IT systems.
- Supervise operational activities, ensuring effective goal achievement within designated business unit(s).
Customer Quality Assurance:
- Devise strategies to enhance customer relationships, loyalty, and satisfaction.
- Create customer experiences aligned with corporate strategy to boost satisfaction, profitability and to uphold a positive company image.
- Facilitate the transformation of the organization into a customer-focused entity.
HR Management:
- Provide leadership, guidance, and coaching for all direct reports to maintain an engaged and productive workforce, partnering with Human Resources on employee matters.
- Responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.
- Oversee the recruitment, onboarding and training of staff.
**Requirements**:
- Minimum: NQF6 Quality Management or Customer Relationship Management or Business Studies or BSc Engineering or MBA or related qualification
- 5+ years Quality Management or customer service experience or similar.
**Job Types**: Full-time, Temp to perm
**Education**:
- Honours (required)
**Experience**:
- Quality Management or Customer service: 5 years (required)
Application Deadline: 2024/03/04
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