Aftersales Assistant

**About us**

We are a first-of-its-kind business that uses patented products backed by artificial intelligence, all specifically designed to help you buy right and sell smart.

We do this by developing novel approaches and products that solve difficult challenges. This requires a blend of tech, financial and auto thinking. We've already developed something globally unique (see our website), and we have a solid pipeline of other ideas. It's our nature to experiment and innovate, both in products and customer experience.

We are a consumer brand and aspire to provide our customers with an exceptional experience both when selling or buying in a rational, transparent and fair manner. We accept that not everyone is our customer and we must not provide our services to customers whose expectations are unrealistic.

**Why us**
If you work with us, you'll be working side-by-side with a professional and experienced business team who share a passion for excellence. We are a young, growing business and are ambitious - we've built businesses before. One thing we can guarantee is that we will keep you stimulated and growing. We're doing interesting new things and we would hope you contribute and bring your own insights and ideas.

Culture-wise we are looking for people with real self-discipline, integrity and sound judgment. We're always open to ideas and criticism and we argue concepts robustly, but not personally. We're hardworking; meticulous where it matters, pragmatic where it doesn't. We're a hands-on bunch, so if your preference is for a comfortable ivory tower, we’re not for you. We are a growing business so change at every level is constant - if you want absolute structure and stability, we’re not for you.

Our brand values are solid - we adopt a customer-friendly approach that is certainly something different in our industry. We are rational and are always fair in our judgement. We're willing to take pain to achieve outcomes that are balanced and fair.

**Some of the perks**
- Dynamic team environment
- Flat organizational structure
- Professional but cool culture
- Always trying new stuff, so good learning opportunities
- Growing business and hence significant opportunity
- Business success-based incentive structures

**What we are looking for**

An after-sales assistant, reporting to the Aftersales Controller. You will have experience in after-sales client management. Your main priority is to service customers under our seven day return policy and 30 day promise. It is required that you have an understanding of vehicle inspection, reconditioning as you will also provide support for the end to end pre-delivery reconditioning and roadworthy process. You will need a professional attitude and be able to communicate to customers; be passionate about cars and the people who drive them.

**Required Duties**
- Daily Customer and Supplier correspondence
- Coordinate, plan and manage after sales with customers and suppliers
- Assist with client requests if vehicle needs collecting and/or after sales repairs

**General Expectations**
- Provide an 11- star customer service experience (convenient, transparent, professional)
- Continuously assess and challenge the systems and processes to improve these
- Ability to work well within a team environment
- Take responsibility for the quality and timeliness of your work
- Any other duties as instructed from time to time

**Minimum requirements**
- Minimum 2yrs relevant experience in the motor industry
- Excellent communication skills in English - spoken and written
- Contactable references
- No criminal record
- Valid Driver’s license (code 08) and own transport

**Character Traits**
- A Professional in all respects
- Passion for people and cars - you will be working with them every day
- Extremely well organized with excellent attention to detail
- Confident and able to make sound decisions without supervision
- Trustworthy & Responsible
- Able to work independently and with autonomy

**Salary Scale & Benefits**
- R102 000 Cost to Company Per Annum
- Business Incentive Scheme in addition
- Location Cape Town - Richmond Park
- Permanent Contract

**Working Hours**
- This is an Operational Role: Monday to Saturday
- Public holidays will be worked as scheduled (on rotation)

**Job Types**: Full-time, Permanent

**Salary**: Up to R102,000.00 per year

**Education**:

- High School (matric) (preferred)

**Experience**:

- Motor Industry: 2 years (required)

License/Certification:

- Drivers Licence (required)