Customer Advisor Night Shift 24 HR Rotational Shifts

2 weeks ago


Diep River, South Africa Sigma Connected | International Full time

This campaign deals with inbound complaints, queries and general customer service.

All customer contacts should be dealt with efficiently, meeting or exceeding their expectations of the company.

**REQUIREMENTS**:

- Minimum Grade 11 / Grade 12 - Matric
- **Minimum of 6 months
- 1 year experience as an advisor within the BPO/ Contact Centre Industry**:

- Must be available to work _**24 hour
- rotational shifts, weekends, and public holidays in line with client requirement
- [Around the clock rotations]**_
- Clear Credit and criminal record check
- Computer literate
- Effective written and verbal communication skills
- Experience working in a contact center is essential.

Salary Range:
R 7800- R8200+

**COMPETENCIES REQUIRED**:

- Strong attention to detail
- Excellent communication and listening skills.
- High Level of customer service skills and ability to adapt and build rapport.
- Customer Centric
- Problem solver
- Able to use initiative.
- Organized
- Punctual
- Results focused and target driven.
- High level of confidentiality to always remain professional.
- Self-motivated to work individual but also able to adapt to be part of a team.

**Job Types**: Full-time, Permanent

**Salary**: R7,800.00 - R8,000.00 per month

Ability to commute/relocate:

- Diep River, Western Cape: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Have you ever been employed at Sigma Connected, Digicall group and/or Sanclare financial?
- Are you comfortable with 24 Hour rotational shifts?
- Have you completed and passed Grade 11?
- IF you are outside of our 30km radius, will you be able to commute on your own?

**Education**:

- High School (matric) (preferred)

**Experience**:

- call center: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)
- Day Shift (preferred)

Willingness to travel:

- 50% (preferred)

Application Deadline: 2023/02/28



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