Japanese Agent
2 weeks ago
**About the Role**:
We are seeking a highly motivated Japanese Agent to join our client's team. You will be responsible for handling customer calls, providing exceptional customer service, and resolving customer issues in a timely and professional manner.
**Requirements**:
- Fluent in English
- B2 - C1 Level Japanese
- Must have a passion for people and customer service
- Must be a South African Citizen or Have Valid Right to Work Documents
- Minimum qualification: Matric
- Strong problem-solving skills
- Ability to handle conflict resolution
**Responsibilities**:
- Answering customer calls and responding to customer inquiries in a professional manner
- Making calls to customers to provide updates or follow-up on issues
- Ensuring customer satisfaction by resolving customer complaints and issues in a timely manner
- Documenting all customer interactions and maintaining accurate customer records
- Meeting and exceeding individual and team performance metrics
- Adhering to all company policies and procedures
**Qualifications**:
- Minimum qualification: Matric
- Strong problem-solving and decision-making skills
- Ability to work independently and as part of a team
- Ability to multitask and handle multiple priorities in a fast-paced environment
- Ability to work flexible hours
**Education**:
- High School (matric) (required)
-
Japanese Culture Expert
4 weeks ago
Cape Town, South Africa Little BIg Stats Full time**Nevik Labs (Little Big Stats)** **Japanese Culture Expert.** - Little Big Stats_, a technology-driven company that specializes in creating ERP, CMMS, and AI software for the restaurant market. We are seeking a _Japanese Culture Expert _to help us bridge the cultural divide as we expand our software products into the _unique Japanese market_. With...