Retentions Agent

7 months ago


Cape Town, South Africa Ignite Fitness Full time

Don't be ordinary, be EXTRA-ORDINARY and join South Africa's fastest growing international gym company today

Ignite Fitness requires the services of a meticulous, well-spoken and customer-centric **Retentions Agent** to join its current staff complement at the Head Office of the company situated in Durbanville, Cape Town.

We're looking for an individual that possesses:

- An excellent command of both the **English and Afrikaans** language;
- Strong **administrative skills**;
- A flair for communicating with people and strong **interpersonal skills**;
- The ability to communicate in a persuasive and
- **Attention to detail and accuracy**;
- **Well-groomed** and presentable;
- A good understanding of **MS Word, Excel and Outlook**;
- A **typing speed** of 60 wpm;
- 3+ Years of experience in customer retentions;
- Complaint and escalation handling experience;
- The ability to **work well under pressure**;
- Experience in the health and fitness industry (advantageous);
What the role entails:

- Maintaining a 50% conversion ratio of retention members.
- Ensuring a high level of customer satisfaction through proactive support and active listening.
- Addressing customer concerns and providing solutions expeditiously.
- Educating customers on the value of our products and services and the retaining of members through an efficient and effective strategy.
- Building and maintaining positive relationships with existing customers.
- Providing our customers with world class service.
- Implementing and adhering to compliance with all regulations and company policies.
- Successfully presenting products and customer incentives by utilizing effective sales and persuasion skills with the addition of extensive product knowledge.
- Collaborating with different departments to improve retention strategies.
- Dealing with and resolving membership queries and requests within prescribed time frames.
- Membership administration and database management.

What we can offer you for your services:

- A generous basic remuneration
- An uncapped, competitive commission structure
- The opportunity to be part of a wonderful work culture and to play while you earn

Think you're a good fit for the role?

Submit an updated copy of your resume via this job portal to apply.


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