Direct to Consumer Manager

4 weeks ago

Cape Town, South Africa CME Recruitment Full time

**DIRECT TO CONSUMER MANAGER**

**CAPE TOWN**

**RETAIL INDUSTRY**

**A leading retail group is looking for an experienced DTC Manager to join their exciting and dynamic team in Cape Town. Work with in a fast passed, exciting and modern environment and become part of this fast growing international brand.**

**Direct to consumer**
- Develop and implement a Strategy to align all stores and ecommerce behind a clear purpose to ensure a consistent customer experience in line with the regional and global directives.
- Ensure GTM calendar is aligned across all DTC sales channels and covers all commercial events. In conjunction with VM and Marketing Team, ensure all commerce activations are execute in line with brand guidelines.
- Work with internal stakeholders (Merchandising, IT, Retail, Marketing, Finance) - as well as external partners (media agency, marketplace partners ) to deliver best-in-class customer experience in line with the global brand vision.
- Develop customer understanding, engagement and branding in line with Corporate guidelines and strategy
- Facilitate effective engagement between store and HQ teams, including meeting set up across various stakeholders when needed
- Partner with Merchandising to improve in-stock and range in line with developing consumer profile and brand strategies Develop promotion strategy and ensure timeous on-site implementation
- Analysis, reporting and ongoing cost review and adjustment thereof(service providers, best cost review, scale across brands) in relation to performance KPIs
- Liase weekly with Customer Service Team to ensure positive sentiment of end consumers

**People Management**
- Ensure role clarify and effective goal-setting for the DTC Team through the perspective channels
- Build and encourage a culture of learning and development to ensure well-trained, customer oriented employees
- Final sign off on all new recruitment for staff and staff movements

**Sales & Reporting**
- Analyse daily sales reports and take necessary action to improve the business
- Work closely with Brand Manager to analyse KPI performance and build/adapt the DTC strategy accordingly
- Manage financial performance parameters
- Annual budget creation with finance team
- Drive revenue, quantity and margin targets
- Own and report on P&L of all stores and ecommerce

**New Retail Stores**
- Together with Area Managers identify possible store opportunities
- Manage all new store justification to regional
- Develop lookbook for Retail to present to possible new centres.
- Manage store lease schedule and contracts

**Marketing**
- Develop Customer Relationship Management
- Work with marketing team to create, implement and manage all regional event related initiatives Qualification
- Relevant Tertiary qualification

**Experience**
- 3-5 years relevant experience (min 2 years managerial experience)
- Experience in the Apparel, Footwear, Accessories retail industry
- Technically strong with good IT ability - including a good working knowledge of Microsoft suite, highly proficient in excel
- Knowledge of an ERP system
- Exceptional knowledge and experience in SA retail environment

**Critical Competencies**
- Excellent relationship management skills - proven experience of building internal & external relationships, through strong interpersonal and team working skills. Capacity to collaborate, integrate & facilitate teamwork (ability to network, build and sustain stakeholder relationships is critical)
- Own transport and valid driver's license essential
- Ability to travel (Locally and Internationally)

**Behavioural skills and knowledge required**
- A strong understanding of lifestyle brands and the market opportunities within the retail, wholesale and ecommerce sectors
- Business and commercial acumen
- Budgeting and reporting skills with a strong understanding of retail KPI measurements
- An inspirational and influential leader
- Creates and drives a culture of trading and shop keeping
- Good contractual knowledge and negotiation skills
- Self - motivated, energetic and independent with a positive attitude
- Highly organised and deadline driven, able to delegate
- Ability to evaluate, prioritize and problem solve a variety of tasks to ensure their timely and accurate completion
- Excellent written and verbal communication skills

  • Head of Consumer Marketing

    1 week ago

    Cape Town, South Africa Wilderness Full time

    The Head of Consumer Marketing manages our Wilderness consumer marketing channels and contributes to the growth of our direct business sales. This is an exciting opportunity for a creative, results-driven and strategically minded individual to make a significant impact on how we market and drive direct business. This senior role reports directly to the...

  • Direct response copywriting

    3 weeks ago

    Cape Town, South Africa Kendago Remote Work Freelance Full time

    DR Copywriter wantedAbout Kendago: is a global, premium digital advertising group specializing in direct response marketing. We are seeking a skilled and creative copywriter to join our CRO (Conversion Rate Optimization) team. As a DR Copywriter, you will play a crucial role in enhancing the promotional materials for some of the most successful...

  • Senior Sector Analyst: Consumer Goods and Services

    4 weeks ago

    Cape Town, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

  • Senior IT Service Business Manager

    4 weeks ago

    Cape Town, South Africa SET Recruitment Consultants Full time

    **Senior IT Service Manager (Consumer Behavior)** **R1.3m - R1.8m plus bonus** **Cape Town** Superb career opportunity with leading global FMCG Group. The Snr IT Service Manager works closely with our Consumer Experience (CX) function to develop and own the standard methodology regarding all client interfacing technology, including full project...

  • Senior IT Programme/Project Manager

    4 weeks ago

    Cape Town, South Africa Set Consulting Full time

    Senior IT Programme/Project Manager (Consumer)R1.5m - R2m plus Bonus Cape TownSuperb Career Opportunity with a Global FMCG Market Leader. This is a new position reporting to the CIO. You will work closely with the Consumer Experience (CX) function to develop and own the standard methodology regarding all client interfacing technology, including full project...

  • Senior IT Programme/Project Manager

    2 weeks ago

    Cape Town, South Africa Set Consulting Full time

    Senior IT Programme/Project Manager (Consumer) R1.5m - R2m plus Bonus  Cape Town Superb Career Opportunity with a Global FMCG Market Leader. This is a new position reporting to the CIO. You will work closely with the Consumer Experience (CX) function to develop and own the standard methodology regarding all client interfacing technology, including full...

  • Senior IT Programme/Project Manager

    4 weeks ago

    Cape Town, South Africa SET Recruitment Consultants Full time

    Senior IT Programme/Project Manager (Consumer)R1.5m - R2m plus Bonus Cape TownSuperb Career Opportunity with a Global FMCG Market Leader. This is a new position reporting to the CIO. You will work closely with the Consumer Experience (CX) function to develop and own the standard methodology regarding all client interfacing technology, including full project...

  • Consumables Specialist

    2 weeks ago

    Cape Town, South Africa Tower Group Full time

    Our client based in Cape Town , is in search of a dynamic Consumables Specialist! Our client is privately owned and stands for stability and entrepreneurial vision, top quality and creative ideas, fast solutions and long-term thinking, solid values and, of course, cutting-edge solutions. Today and in the future. Minimum Requirements: • Grade 12• Valid...

  • Consumables Specialist

    4 weeks ago

    Cape Town, South Africa Tower Group Full time

    Our client based in Cape Town, is in search of a dynamic Consumables Specialist!Our client is privately owned and stands for stability and entrepreneurial vision, top quality and creative ideas, fast solutions and long-term thinking, solid values and, of course, cutting-edge solutions. Today and in the future.Minimum Requirements:• Grade 12• Valid...

  • Consumables Specialist

    4 weeks ago

    Cape Town, South Africa Tower Group Full time

    Our client based in Cape Town, is in search of a dynamic Consumables Specialist!Our client is privately owned and stands for stability and entrepreneurial vision, top quality and creative ideas, fast solutions and long-term thinking, solid values and, of course, cutting-edge solutions. Today and in the future.Minimum Requirements:• Grade 12• Valid...

  • Consumer Growth Analyst, UBER Eats South Africa

    6 days ago

    Cape Town, South Africa Uber Full time

    **About the Role** *** The Eater Growth Analyst role is a unique opportunity to have a direct impact on the success of Uber Eats in Sub-Saharan Africa (SSA). You will support the South African and Kenyan business (with additional expansion opportunities) and Eater (consumer) team by developing a deep, quantitative understanding of local market dynamics,...

  • Senior Brand/digital Marketing Manager

    4 weeks ago

    Cape Town, South Africa SET Recruitment Consultants Full time

    **Senior Brand/Digital Marketing Manager (Retail)** **R1.5m - R2m plus bonus** **South Africa** Outstanding career opportunity with innovative, global FMCG Group. This market leader is at the forefront with their new products and are looking for an an experienced Brand Manager with a track record of achievement within the Retail (B2C) space. The role is...

  • Direct Sales and Marketing

    4 weeks ago

    Cape Town, South Africa Black Ink Promotions Full time

    We are searching for vibrant, goal-driven and self-motivated candidates to join our team of Sales Representatives at Black Ink Promotions. We are a company that invests a lot of time and effort in our candidates in order to guide and groom them into becoming the best at what they do and also equip them with every tool needed in order for them to become...

  • Direct Marketing and Social Media Manager

    4 weeks ago

    Cape Town, South Africa Crescent Lifestyle Full time

    Crescent Lifestyle is seeking a talented and experienced individual to join our team as a Social Media and Direct Marketing Manager. This role will be responsible for managing our social media platforms and developing an effective direct marketing strategy to enhance our brand presence and reach our target audience. Knowledge of Islam and its cultural...

  • Direct Sales and Marketing

    2 weeks ago

    Cape Town, South Africa Black Ink Promotions Full time

    We are searching for vibrant, goal-driven and self-motivated candidates to join our team of Sales Representatives at Black Ink Promotions. We are a company that invests a lot of time and effort in our candidates in order to guide and groom them into becoming the best at what they do and also equip them with every tool needed in order for them to become...

  • Fixed Interest Portfolio Manager

    6 days ago

    Cape Town, South Africa Fund Manager Full time

    Vacancy Senior Analyst/Portfolio Manager - Fixed Interest As Senior Analyst/Portfolio Manager - Fixed Interest you be responsible for driving detailed credit research and manage select portfolios within the fixed income team. Monitor domestic and global situations, analyse their effect on investments to ensure the successful management of portfolios. You...

  • Direct Sales Consultant

    4 weeks ago

    Cape Town, South Africa Fidelity Services Group Full time

    **MAIN PURPOSE OF JOB**: Sell basic alarm kit and remote panic button systems to new clients. **QUALIFICATION & EXPERIENCE**: - Matric - Direct Sales experience - PSIRA Grade C (Advantageous) **Duties and Responsibilities**: **Sales** - Cold calling for rented and new clients( Self and Team) - Achieve revenue sales target - Networking for...

  • Marketing Manager for a Thriving Lead Gen Agency

    6 days ago

    Cape Town, South Africa Home Service Direct Full time

    **About Home Service Direct**: Home Service Direct is a fast-growing lead generation agency specializing in providing lead generation for home services businesses. Our mission is to help our clients grow and prosper by delivering the best leads while expanding our reach into new niches. We are currently in search of a driven and innovative Marketing Manager...

  • Local Direct Sales Coordinator

    4 weeks ago

    Cape Town, South Africa Bayswater Education Full time

    About Bayswater Education: Bayswater Education is a vibrant network of global educational centres dedicated for over 70 years to educate and inspire global people through a life-changing educational experience. We’re passionate about growing communities of global thinkers and explorers, at home and abroad - whatever their story. We set up Bayswater...

  • Strategic Insights Manager: Western Cape: Permanent

    6 days ago

    Cape Town, South Africa Isilumko Staffing Full time

    **Strategic Insights Manager: Western Cape: Permanent Position** The purpose of the job will be to deliver breakthrough strategic insight which enables the creation of compelling Consumer-led Innovation propositions and validate those propositions to the point of execution with relevant teams. **Key Responsible Areas**: - Design and deliver front end...