Technical Support Team Lead

2 weeks ago


Stellenbosch, South Africa Exceed Recruitment and Human Resource Consultants Full time

**Reference**: 7778 CM

**Consultant**: Christa Mostert

To ensure that the team Installs and configures computer hardware, software, systems, networks, printers, and scanners.
Develop and monitor local networks in ways that optimize performance.
Ensure that all service issues and requests are responded to in a timely manner.
Providing technical support across the company (Remotely or in person).
Repairing and replacing equipment as necessary.
Ensure security and privacy of networks and computer systems.
Provide orientation and guidance to users on how to operate new software and computer equipment.
Organize and schedule upgrades and maintenance without deterring others from completing their work.
Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
Maintain records/logs of repairs and fixes and maintenance schedule.
Identify computer or network equipment shortages and place orders.
Manage service provider relationships and ensure service delivery standards are maintained.

**Qualifications**:
Grade 12 Certificate (essential)
IT Diploma or equivalent qualification in Network management (A+ N+ Certified)
Three years relevant experience in a similar support role
VOIP experience
Google workspace experience
Web Application Firewalls experience - FortiGate firewall
Excellent Written and Verbal Communication.
Excellent Interpersonal Skills.
Attention to Detail.
Ability to Work Under Pressure and meet deadlines.

**How to Apply**:
If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.



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