Nmc / Noc: Shift Lead
7 months ago
Our client, a leading Telecommunication company based in Fourways is looking for a NMC/NOC Engineer: Shift Lead.
Lead the allocated NMC shift team to provide first level support to the company and partner networks, identify incidents through pro-active monitoring and manage planned engineer works. To be acknowledged as the network assurance champion ensuring high levels of availability and performance.
**Duties & Responsibilities**
- Lead the allocated NMC shift team, act as duty manager when NMC Manager is no available.
- Prepare shift handover report and actively participate in shift leader meetings and improvement planning.
- Interface point for NOC/TAC and partners achieving high levels of satisfaction.
- Lead the proactive monitoring alarm managment systems for events, create, own and manage trouble tickets to successful resolution, lead supplier incident management.
- Lead incident managment, trouble shooting and resolution of first level network issues.
- Ensure all network tickets have correct closure data.
- Use of and ensuring data integrity of systems.
**Desired Experience & Qualification**
- Requires minimum of 3 years’ technical experience in telecom industry, including experience as NMC / NOC.
- Knowledge of various platforms including Subsea, DWDM, OTN, SDH, Data.
- Expert knowledge of at least one trouble ticket system, NetSuite desirable.
Subject Line: NMC/NOC: Shift Lead
**Salary**: R35,000.00 - R40,000.00 per month
**Education**:
- Diploma (preferred)
**Experience**:
- Technical Telecoms: 8 years (preferred)
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