Case Navigator

**Main purpose of the job**:

- To work directly with adolescent girls and young women (AGYW) and provide them with youth-friendly support that ensures linkage to care and individualized follow-up of each client throughout the period of care
- The job entails creating demand through awareness of all sexual and reproductive health (SRH) and HIV prevention services, which includes performing health talks at fixed facilities, mobile clinics, and other service points in the community, assisting each client with navigation through the health system pathway, performing individual follow-ups via telephone or other digital channels, and supporting the project with all demand creation and social mobilization activities as required
- Driving the mobile clinic van

**Location**:

- **eThekwini - KZN (Durban)**

**Key performance areas**:

- Welcome AGYW clients to healthcare facilities and/or community hotspots, build rapport with potential clients ensuring a quality and non-judgmental experience
- Ensure AGYW clients at healthcare facilities and/or community hotspots are linked to SRH and HIV prevention services, especially PrEP
- Provide information to clients ensuring they have a good understanding of the Project PrEP service offering and their journey within that service offering
- Ensure clients are aware of the project’s decentralized service points in the surrounding community and understand how to navigate this system
- Assess each client’s needs and navigate them to the relevant service and support - ensure clients understand exactly which services they will be receiving, how long it will take, and how often they need to return for services
- Maintain queues at facilities and/or community hotspots - mobilizing clients in an optimized manner ensuring mínimal waiting times while ensuring that those clients in the queue, are as comfortable as possible
- Provide individualized and group support to retain AGYW in SRH and HIV prevention services (care)
- Provide information to clients on clinics outside of the project geographic footprint that provides PrEP, should the clients be relocating
- Collect accurate data for all services provided and capture and report the data collected timely to facilitate project review and decision making
- Always maintain patient confidentiality (Aligned to Good Ethical Practice and POPIA)
- Provide basic counseling to allay the anxiety of clients and provide accurate information related to SRH
- Utilise IEC materials and other resources to facilitate health talks on comprehensive SRH services, including all PrEP products, and all other related services such as B-Wise, AYFS/Youth Zones, etc.
- Participate in health promotion campaigns, including holiday programs and youth events. These will occasionally occur on the weekend
- Educate clients about the potential side effects of PrEP and other SRH products and what to do when experiencing such effects
- Educate clients about the benefits and details of different PrEP methods and other SRH products, ensuring clients understand the necessity of using such products while they are vulnerable to HIV and other STI infections, as well as unintended pregnancy
- Ensure clients understand that they have the CHOICE as to which HIV prevention (PrEP) method they want to use if any, and which SRH services they want to engage in - ensure clients understand that they are WELCOME, even if not yet interested in PrEP
- Distribute condoms and relevant IEC materials within the healthcare facility and the surrounding community
- Support with all Project PrEP demand creation and social mobilization services (dialogues, events, etc.)
- Each client navigator is responsible for maintaining their personal client navigator register to ensure follow-up and support for clients in the care
- Ensure the safe-keeping and storage of the client navigator register
- Liaise with M&E and ensure that capturing of all data collected is captured and reported timely using approved data collection and reporting tools
- Complete the client navigator register of those navigated, linked to care, called for reminders, and supported through their health journey
- Liaise with the DQIM daily for the generation of clients who missed appointments/Follow-up clients
- Compile reports for all demand creation and social mobilization activity outcomes - share timeously
- Ensure that a sufficient supply of correct data collection and reporting tools are available consistently
- Take ownership and accountability for tasks and demonstrates effective self-management
- Follow through to ensure that quality and productivity standards of own work are consistently and accurately maintained
- Maintain a positive attitude and respond openly to feedback
- Take ownership of driving your own career development by being willing to learn and participating in ongoing training and development activities such as forums, conferences, policy-setting workshops, etc.

**Required minimum education and trainin