UX Writer

**Business Unit**:Marketing**Function**:Marketing Management**Date**:14 Aug 2023**Discovery - Marketing**

**UX writer: Health Digital**

**About Discovery**
- Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We love investing in exceptional people who understand and support our core purpose, and whose values align with ours. Our fast-paced and dynamic environment enables smart, self-driven people to grow and achieve their best.**Purpose of the role**
- The UX writer: Health Digital has the exciting job of creating clear, concise copy to support the customer experience throughout the Discovery Health digital ecosystem (app and website). The UX writer will research, strategise, design and craft clear copy to make it easy for our clients and healthcare professionals to navigate and use the app and website.**What you will be working on**
- Discovery Health is at the forefront of using healthtech to develop unique services that make it easier for members and healthcare professionals to navigate healthcare. Our vision is to empower consumers to find excellent medical care that is seamlessly financed - anytime, anywhere. Through our digital ecosystem we guide, alert and engage consumers through personalised experiences across our channels. For healthcare providers, our digital ecosystem empowers healthcare teams with the information they need to give patients excellent, personalised care that is based on accurate, clinical data.- To make this vision a reality, the UX writer will join product, design and marketing teams that share a passion for building world-class customer experiences. In the role of UX writer, you will form an integral part of the team, using clear, concise language to support various in-app and website journeys.**Your day-to-day responsibilities will include**:

- Collaborating in cross-functional teams, including digital, technology, development, marketing and research, to design intuitive and easy-to-use customer journeys for the Discovery Health Digital ecosystem
- Ensuring work is delivered according to the project and sprint timelines
- Writing relevant in-app and related copy that guides consumers and healthcare professionals to navigate the Discovery Health app and website. Related copy includes push notifications, WhatsApp and SMS copy
- Developing and supporting digital campaigns to educate and encourage clients and healthcare teams to engage with the app
- Establishing a consistent tone of voice and style for the Health digital assets
- Building and managing relationships with various stakeholders and finding opportunities to build company-wide expertise in UX design and writing
- Mentoring and coaching other writers across the Discovery Group on UX writing

**Competencies**
- Excellent language expertise, including knowledge of plain language principles
- Ability to translate complex concepts into concise messages
- Understanding of UX processes and working in a design project team
- Strong problem solver with the ability to analyse problems through a systems-thinking approach
- Ability to play an advocacy role for clear communication and create style guides
- Attention to detail
- Excellent interpersonal skills
- Ability to work well in a cross-functional team
- Ability to work under pressure and meet deadlines

**Education and Experience**
- Language, writing or communication qualification (preferably post-graduate qualification)
- UX/UI writing training
- Minimum 5 to 8 years’ writing experience with clear evidence of UX writing experience
- Digital copywriting experience or qualification: advantageous

**Further requirements**
- You will need to share your portfolio of past writing projects in the UX field.
- EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.