Application Manager

**Job Number**
- 72505

**Job Type**
- Permanent

**Job Title**
- Application Manager

**Computer Skills**
- MS Office

**Industry**
- Security and Investigations

**City**
- Selby

**Province**
- Gauteng

**Purpose of the Position**

**Key Performance Areas (KPAs)**

**Supporting Technology Strategy & Innovation**
- Participate in the development and implementation of a Technical Implementation strategy and tactical plans aligned with the corporate strategy and goals.
- Lead the development, planning and implementation of a Technology Applications strategy aligned to the functional Technology strategy and Roadmap.
- Deliver an Applications Roadmap aligned with set budgets, resourcing requirements, market, industry, and business trends.
- Provide input to the commercialisation strategy by developing value-added services for both internal and external customers.
- Analyse market trends and identify best practices and opportunities for digitisation and automation.
- Propose forward-looking solutions to unmet and unrealised business needs, positioning the company to innovate and trailblaze in the industry.

**Planning and Organisation**
- Monitor performance against the Applications Roadmap to ensure deadlines are met.
- Identify automation opportunities and work with relevant business partners to integrate IoT into existing platforms and solutions for better decision-making and faster incident response.
- Determine whether architectural design meets the business specifications and the digitisation requirements.

**Execute Analysis & Design Activities**
- Define or assist in defining the specifications and requirements for new product development.
- Analyse and report on the quality and performance of technical solutions, highlighting any duplicates or gaps, and their interconnectedness to achieve positive business outcomes.

**Technical implementation in own area**
- Guide incident resolution, problem management, maintenance, and enhancement tickets raised by the end users.

**Customer Management**
- Maintain SLAs and ensure that they are implemented to meet business objectives.
- Drive decision-making by analysing data and identifying key challenges and opportunities.
- Monitoring the achievement of performance measures with a focus on adding value to the customer.
- Drive engagements on customer and business unit requirements and present performance results to monthly steering committees.

**Business Partner Relationship Management**
- Build and maintain good relationships with key stakeholders, both internally and externally.
- Serves as the focal point for communication and collaboration with other teams and vendors regarding changes, fixes, and updates to the system.

**Risk Management**
- Conduct monthly self-assessments based on defined internal controls, anticipate and document risks, and report on gaps and related mitigation activities to ensure clean audit results.
- Adhere to governance and control requirements for initiating a project and programme.
- Maintain compliance with data management privacy regulations and adherence to POPI Act requirements.

**Reporting**
- Report and manage all system challenges escalations from the Service Delivery team to the respective vendor and ensure these are addressed or that enhancements are aligned the business requirements

**Finance**
- Responsible for preparing operating and capital expenditure budgets.
- Identify and manage all service optimisation opportunities, including cost reductions.
- Make budgetary recommendations that align with department goals and objectives.
- Analyse and justify any deviations to budget allocation putting financial control measures.
- Comply with the company’s financial management practices, policies, and procedures in managing CAPEX and OPEX.

**Leadership and people management**
- Manage the effective use of the department’s resources to improve organisational productivity and delivery.
- Provide Subject Matter Expertise in critical support issues where your experience is required to ascertain the issue quickly and to find the more appropriate resolution.
- On a monthly basis, manage the headcount in accordance with company principles and policies, including notifying HR of team cancellations, new business, and new initiatives.
- Manage recruitment, performance management, training, career development programs, succession planning, resource planning, and HR processes across the team.
- Lead and manage employees' end-to-end performance management process, inspire, and encourage your team to deliver on key performance areas, and provide the necessary support, coaching, and training.
- Manage and lead the Talent Management Process within one's area of responsibility to create value for high-value contributors.
- Comply with company Human Resources/Employee Relations policies and procedures and applicable Labour Laws.
- Drive employee training and development, ensuring employees are provided with refresher courses in conjunc