Senior Manager

4 days ago


Cape Town, South Africa Mozambik Full time

Key functional area:
Restaurant Management

Job Title: Senior Manager

Occupation (Linked to OFO): Restaurant Manager 2017 -1412

Grade:
Full time/ Part time:
Full time

Reports to: General Manager

Job summary:
Oversee, direct & coordinate the planning, organizing, training &
leadership necessary to achieve stated objectives in sales, costs,

employee retention, customer service & satisfaction, food quality,

cleanliness & sanitation.

Skill, Knowledge &
Qualifications:

- Grade 12 or equivalent.
- Computer literate - Excel, POS.
- Excellent customer service skills.
- Experience of 3 years or more in the restaurant industry

in management.
- Has knowledge in Maths &/or Accountancy.
- Good interpersonal skills.
- Teamwork skills.
- Problem solving skills.
- Great communication skills.
- Can handle long working hours & no problem being on

their feet.
- Motivation skills.

Roles & Responsibilities:

- _Ensure that the following is done on a daily basis: _
- That all staff has everything that they require for

the day of trade (FOH & BOH).
- Check all bookings for the day have been catered

for according to customer requests.
- Do daily cash ups & make sure that it balances.
- That all invoices have been entered into the POS

system & the sales analysis.
- Handle customer complaints on the floor if the

junior manager is unable to solve the problem.
- Ensure that the staff has enough to prep for the

next day.
- Inspect the fridges to make sure they are clean,

food is covered, labelled & packed correctly.
- Ensure the kitchen manager has all necessary

paperwork for costings, waste & issuing of stock.
- Create a training schedule for staff cross training

monthly.
- Liaise with the General Manager.
- Open & close except on off days.
- Ensure that all COVID19 procedures are adhered

to.
- Motivate staff & maintain teamwork.
- Chair waiter & BOH meetings.
- Supervise the weekly stock takes.
- Help out on the floor & check up on customers.
- Complete monthly staff attendance registers.
- Complete all tasks requested by the General Manager.
- Attend to other ad hoc duties that may arise.pg. 2

Job Profile: Senior Manager - Restaurant

Behavioural indicators:

- Flexible with regards to time.
- Enthusiastic.
- Reliable.
- Always willing to expand their knowledge.
- Self-motivator.
- Friendly & firm management.
- Handle pressure.
- Positive attitude.

Standard measurements:

- Sales targets
- Cost management
- Employee retention
- Customer service satisfaction
- Food quality
- Cleanliness & sanitation

**Job Types**: Full-time, Permanent

**Salary**: R11,000.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)


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