Spa Manager

6 months ago

Umhlanga, South Africa Career Pathfinders Full time

**Spa Manager**

**Multi Award winning 5* Hotel Umhlanga KZN**

**Needs to be Immediately available**

As a highly motivated spa manager, the incumbent will play an important role in the day-to-day operations of the spa by ensuring a culture of care

and service excellence to guests in line with international Hotel brand standards.

Requirements for the role:
Delivering 5* service to all clients

Team Leader, professional and vibrant confident demeanor

International Qualification ITEC/SAAHSP/CIDESCO/CIBTEC

Minimum 3 years practical experience in a 5 star hotel and in spa managementMaintain health, hygiene and professional spa appearance

Exceptional sales & marketing skills

Extraordinary communication skills with creative flair

Full knowledge and understanding of Spa & Gym operations and business

Good with handling guest queries and complaints

Flexible, reliable and strong administrative skills
- Must be able to do financial reviews and reporting

Organizational skills, evaluating, co-ordinating, marketing and planning

Accountable: be able to see a task to completion

Key Responsibilities:
1. Flexibility and reliability - ability to work overtime and outside of normal working hours to accommodate the needs of the business

2. Responsible for achieving retail sales targets and must be able to evaluate the spa’s performance review and financial analysis

3. Guest service orientation by maintaining the highest standard of guest service by following international protocols and displaying genuine care and attention to detail

4. Update own knowledge of products and treatment brand standards, outside of formal training

5. Assist in marketing events, workshops, training and skin centre tasks

6. Monitoring spa inventory

7. Day to day responsibility of equipment products, cleanliness and hygiene of the treatment and preparation areas

8. Managing of staff and their training and development

9. Therapist assessments

10. Discuss operational processes and identify areas where efficiency can be enhanced

11. Evaluate the effectiveness of sustainability efforts undertaken by the spa

12. Set goals and objectives for the upcoming quarter or a year

13. Good communication with other hotel departments

**Salary R 35 000 - R 50 000**

**Job Types**: Full-time, Permanent

**Experience**:

- International Qualification ITEC/SAAHSP/CIDESCO/CIBTEC: 3 years (preferred)
- 5* Hotel: 3 years (preferred)
- Spa Management in 5* Hotels: 5 years (preferred)

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