Jnr Utilities Analyst

2 weeks ago

Cape Town, South Africa FPG Property Management Full time

Main purpose of the role

The main purpose of the role is to provide support to the Snr Utilities Analyst, by ensuring that utility recoveries are accurate and to take responsibility for billing, and billing queries. The Junior Utilities analyst assists in analyzing utility related data, monitoring usage patterns and supporting the optimization of utility services. Their role involves tasks like collecting and interpreting data to identify trends, preparing reports and supporting the senior analyst to ensure efficient utility operations.

Minimum education & qualifications / Experience / Knowledge & Skills / Behavioral competencies

Education / Qualifications - Matric / Grade 12
- Degree / Diploma in Finance or Engineering Field (highly advantageous)

Experience - Min 2 - 3 years’ experience in Engineering Services, Utilities Management and/or Billing

Knowledge and skills - Computer literacy - Excel (Intermediate), Word, Outlook, Power Point
- Knowledge of property management systems (e.g. MDA/MRI/Fraxion) advantageous
- Basic financial acumen
- Must have a basic understanding of data analytics
- Good communication, customer service, and interpersonal skills
- Strong time-management and good organizational skills
- Understanding of municipal by-laws and tariff structures
- Understanding of water and electrical distribution

Behavioural competencies - Ability to meet deadlines and work under pressure.
- Ability to handle sensitive and confidential information.
- Must be proactive and forward-thinking with an enquiring mind.
- Ability to interact effectively with a diverse group of internal and external stakeholders at a high level of integrity.
- Strong attention to detail, high level of accuracy and methodical
- Ability to take initiative and work unsupervised.
- Team-oriented approach

Other - Driver’s license Code B (advantageous)

Key Performance Areas

1. Billing checks and recovery ratios (Invoice management)

2. Data Analysis

3. Utility Query resolutions

4. Support to the Snr Utilities Analyst

5. Filing / Database management

1. Billing checks and recovery ratios (Invoice management)
- Capturing and verifying of council/municipal bills
- Verifying billing details and supply meter reading data
- Ensuring accurate and timely processing of billing data
- Reviewing recovery ratios
- Populating of various report per building

2. Data Analysis
- Accurate capturing of utilities data in performance reports
- Interpretation and analysis of the utilities performance report
- Analysing data against preset targets and identifying trends or potential areas of optimization
- Generating the utilities report on a daily basis and summarizing the findings thereof.

3. Utilities query resolutions
- Timeous processing of logged tickets on the ticketing system (Freshdesk) by acknowledging it and changing the priority level as required.
- Handling and resolving inquiries or discrepancies related to utility billing or consumption.
- Providing effective communication and support to internal and external stakeholders where required.

4. Support to the Senior Utilities Analyst
- Report generating and data compilation by contributing to the preparation of regular reports.
- Co-ordinating stakeholder engagements as required.
- Cross-functional collaboration - Collaborating with the Snr Utilities Analyst and other team members/departments on various projects and initiatives.
- Participating in relevant training done by the Snr Utilities Analyst to ensure continuous learning, an in support of keeping up with regulatory changes.

5. Filing/Database Management
- Ensure accurate and organized storage of data relevant to utility operations.
- Update billing protocols and database per building.
- Maintain comprehensive records to support analysis, reporting and compliance efforts within the utilities department.

**Education**:

- Bachelors (preferred)

**Experience**:

- Utilities: 3 years (preferred)

License/Certification:

- Drivers licence (preferred)

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