Beauty SPA Receptionist

**Key Performance Area**:

- Accurately schedule, change and cancel spa appointments
- Greet everyone who enters and leaves the Spa facilities and acknowledge and greet all guests exiting the spa
- Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation to guests
- Utilize spa POS and Credit Card machines with skill and proficiency
- Answer the phone promptly and use the guest’s name throughout the phone conversation
- Actively promote the spa, treatments, services, and retail, as well as programs, promotions and/or discounts available
- Handle guests’ questions and concerns professionally and courteously
- Provide accurate, appropriate and immediate responses to all guest requests, ensuring complete guest satisfaction.
- Maintain a clean, safe, fully stocked and well organized work area
- Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time
- Maintain a positive attitude and contribute toward a quality work environment
- To attend and participate in training and staff meetings
- Assist in all areas of spa operation as requested by management

**Minimum Requirements**:

- Previous experience in same or similar position
- Grade 12
- Tertiary qualification in hospitality advantageous
- Excellent communication skills (verbal and written)
- Ability to work shifts and weekends