Underwriter Life

**Job Advert Summary**:
Maintenance of underwriting insurance policies in line with underwriting guidelines.
Administration & underwriting. To provide quality assurance underwriting basis, that assist
LBLIC operations

**Key Performance Areas**:
**1. Underwriting and Administration**
- Determine required premium level based on experience and manual rates plan design,
services, and competitive information in accordance with organisational guidelines.
- Demonstrate a high degree of knowledge regarding underwriting quantitative and qualitative
tools and communicate the outcomes clearly to Sales and Claims functions.
- Research all problems and risk related issues by using initiative in problem solving that
involves management in decision making as necessary.
- Responsible for monitoring profitability as measured by loss ratio improvement.
- Complete assessment of claim trends and services.
- Analyse all necessary historical account information.
- Deal with Medical Reports in a confidential manner
- Determine renewal terms including required premium level and policy plan change
recommendations and deliver complete renewal package to Sales according to organisational
department guidelines.
- Accountable for the accuracy and completeness of all renewal data.
- Negotiate all subsequent appeals with Sales regarding premium levels and policy plan
provisions and involve appropriate people in decision making and negotiating as necessary.
- Participate in interdepartmental discussions between Sales, Claims and Underwriting on
renewal business issues and make recommendations regarding policy plan provisions and
claims and administrative procedures.
- Communicate recommendations to Sales for delivery to customer.
- Review all customer and Sales requests for policy and plan changes.
- Determine contract and pricing changes necessary according to underwriting guidelines and
use independent judgment.
- Negotiate with Sales subsequent appeals and manage changes according to organizational
procedures.
- Complete semi-annual and ad hoc profitability analysis for all assigned cases and provide
summary of analysis to management and Sales. Analysis to include but not limited to
Continuous improvement to ensure effective service
- Ensure statutory and legislative knowledge is always current in order to resolve customer
complaints, to advise the business on corrective solutions to mitigate risks and to improve the
customer experience whilst complying with governance requirements.
- Ensure adherence to organisational policies, practices and procedures.
- Identify solutions to enhance cost effectiveness and increase operational efficiency

**2. Maintenance of policies in the operating system**

Receive the information to be captured and analyse to determine the nature of the capturing
required.
- Capture the information accurately on the system.
- Submit captured information for approval where necessary.
- Execute system debit order collections.
- Maintain system in accordance with policies, procedures and legal requirements.

**3. Quality Assurance**
- Determine the quality requirements applicable to the work environment
- Ensure that all work conforms to the quality requirements in terms of delivery
- Initiate corrective actions where required to maintain quality standards
- Ensure that all policies and procedures are maintained to enable compliance measurement

**Preferred Minimum Education and Experience**:

- Commercial Business Degree
- BCom in Risk Management and Insurance
- Regulatory Examinations

**Critical Competencies**:

- Underwriting and administration
- Maintenance of policies in an operating system
- Quality Assurance
- Good underwriting principles

**Additional Requirements**:

- Extended hours as and when required