Despatch Supervisor

Stock accuracy and reconciliation.
- Warehouse housekeeping standards.
- Accuracy of documentation and data.
- Manage team members to execute distribution operations within deadlines.
- Oversee daily activities of team members and provide assistances whenever needed.
- Perform resource allocation and workload assignment as per project needs.
- Assist in recruitment, promotion, retention and termination activities.
- Assist in receiving, storing, rotating and handling products in warehouses.
- Maintain documentations for products received and shipped.
- Coordinate deliveries of materials as per company policies and customer demands.
- Monitor and track the status of products shipped.
- Address customer queries promptly and ensure customer satisfaction.
- Inform customers about their shipping status and delays if any.
- Conduct trainings to new hires when required.
- Review team performances and provide feedback for improvements.

**Duties & Responsibilities**:

- Coaching
- Persuasive
- Initiative and assertive
- Tolerant of stress and pressure
- Creative
- Proactive
- Attention
- Must be able to work shifts and be available.

**Minimum Requirements**:

- Matric
- Bachelor's degree and or Diploma preferred in Logistics/ Supply Chain/ Management.
- 1-3 years’ experience in direct store delivery required.
- Requires experience managing people/budgets.
- 1+ years supervising distribution/delivery staff preferred.
- Valid driver's license and driving record within MVR policy guidelines.
- Organisational/business unit processes
- The sector and its offerings