Assistant General Manager Upmarket Restaurant
3 weeks ago
**Assistant General Manager - Upmarket Restaurant - Johannesburg**
Elevate your career in the hospitality industry as an **Assistant General Manager at our upscale restaurant**. We’re searching for a seasoned professional with a minimum of 4 years’ experience in management. If you’re a strategic thinker, excel in team management, and are passionate about delivering exceptional guest experiences, we want you to join our dynamic team.
**Description**:
**Team Leadership and Management**:
- Provide strong leadership and direction to the front of house and back of house teams.
- Foster a positive and collaborative work environment, promoting teamwork and professional growth.
- Conduct regular staff meetings and training sessions to ensure alignment with restaurant standards and goals.
**Operational Excellence**:
- Ensure adherence to all safety and hygiene standards, including food safety protocols and cleanliness guidelines.
- Oversee the implementation of standard operating procedures (SOPs) for restaurant facilities, including opening, closing, and cleanliness procedures.
- Manage cash handling procedures, including petty cash and waiter cash-ups, with meticulous attention to detail.
**Guest Experience Management**:
- Uphold the highest standards of service excellence, ensuring memorable dining experiences for our guests.
- Handle guest feedback, including compliments and complaints, with professionalism and efficiency.
- Maintain a welcoming and inviting environment, overseeing ambiance management and décor standards.
**Financial Management**:
- Assist in developing and executing strategies to meet financial targets and control costs effectively.
- Monitor inventory levels, conduct stock counts, and implement rotation and storage practices to minimize waste and maximize profitability.
- Collaborate with the management team to plan and execute promotions, campaigns, and specialty offerings.
**Administrative Tasks**:
- Manage rostering and scheduling of staff, ensuring adequate coverage for all shifts.
- Assist in the ordering and receiving of supplies, verifying accuracy and quality of products received.
- Prepare and analyze reports on key performance metrics, identifying areas for improvement and implementing solutions.
**Requirements**:
- **Minimum 4 yrs experience in a management position**:
- Team Management, coordination and motivation
- Knowledge and practice of basic food safety and hygiene standards.
- Handling and oversight of SOPs with regards to the opening, closing and cleanliness of restaurant facilities.
- Cash Management, petty cash and waiter cash ups.
- Attendance, active participation and coordination of self and team in all relevant training sessions on & off site.
- Training, coaching and guidance to team and new hires.
- Inventory Management, stock counts, rotation, and storage practices
- Rostering and scheduling.
- Guest Experience Management - handling of compliments and complaints, environment and ambiance management. etc
- Plan for and execute projects such as campaigns and speciality offerings.
- Work with daily, weekly, monthly targets and find solutions to achieve these.
- Understanding and implementation of effective food cost control and management practises.
ordering capturing and receiving of supplies
**Desired Qualities**:
- Self Motivated
- Passion for service
- Results orientated
- Flexibility and willingness to work rotating shifts and step in to assist in all sections during busy service
- Effective communication and problem solving skills
- Ability to work alongside BOH and FOH to manage communications and teamwork
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