Hearing Expert

4 weeks ago

Pretoria, South Africa CLS Human Capital Specialists Full time

**HEARING EXPERT**

**INTRODUCTION**

A company situated in Pretoria is seeking a Hearing Expert with 2-5 years’ experience to join their team.

**JOB PURPOSE**

Hearing Expert’s will provide high quality counselling and remote care to a hearing care programme being provisioned to service the market in the United States. They will ensure that clients understand the effects of hearing loss, and counsel them through the options available to them in terms of hearing care. Once a client of the Hearing Aid company, the client will be assisted remotely via video and voice calls, with the Hearing Expert troubleshooting issues with hearing aids remotely and making suggested changes and tweaks to the settings and functioning of the hearing aids for the client.

**REQUIREMENTS**

**Minimum education (essential)**:
B. Communication Pathology in Audiology

**Minimum education (desirable)**: M. Communication Pathology in Audiology

**Minimum applicable experience (years)**:
2 - 5 years

**Required nature of experience**
- Sale and fitment of hearing aids
- Troubleshooting regarding hearing aid client experience
- Fine tuning of hearing aid settings
- Customer relations and relationship management
- Technical support (hearing aids and apps connected to hearing aids)
- Administration and client record management
- Working within a digital environment

**Skills and Knowledge**
- Telephonic sales experience and high conversion rates
- Excellent English skills
- Conflict management
- Excellent communication ability and oratorship

**The following experience would be advantageous**:

- Working in a call centre or in sales
- CRM system (Salesforce in particular) experience
- Ease of use with video calling
- Cold Calling experience

**Other**:

- Working hours from 15:00 - 02:00
- Working shifts, four working days on, one working day off
- Monday to Sunday

**COMPETENCIES**

**Essential Competencies**:

- Examining Information
- Articulating Information
- Making Decisions
- Resolving Conflict
- Thinking Positively
- Inviting Feedback
- Understanding People
- Valuing Individuals

**Important Competencies**:

- Developing Expertise
- Adopting Practical Approaches
- Interacting with People
- Establishing Rapport
- Convincing People
- Showing Composure
- Checking Things
- Following Procedures
- Managing Tasks
- Upholding Standards
- Taking Action
- Seizing Opportunities

**KEY PERFORMANCE AREAS, WEIGHTS & OBJECTIVES**

**Client Support and Relationship Management 50%**
- Solve problems for end users to get the products working.
- Solve problems as effectively and efficiently as possible in reducing the time spent with each query.
- Manage the ticketing system.
- Escalate queries with discretion.
- Respond to queries and follow up with feedback.
- Conduct business in a professional manner when communicating and interacting with clients to ensure client satisfaction.
- Maintain a high ‘customer effort score’ by going above and beyond for customers.
- Complete assigned CRM tasks for follow ups and support calls to clients.
- Conduct client check in calls and follow up surveys.
- Interpret client input and feedback into an improved service in terms of hearing aid settings.
- Make accurate adjustments to hearing devices, using remote support

**Communication Management 20%**
- Keep client interaction logs up to date on Salesforce.
- Report on campaigns (feedback to clients).
- Report to and work with other client relationship managers in the Contact Centre to ensure client satisfaction.
- Maintain ticketing system.

**New Business Generation (sales) 20%**
- Assist clients with questions about hearing loss and hearing aid benefits.
- Handle escalated incoming calls regarding services and technologies offered.
- Generate and secure potential revenue by:

- Following up on incoming leads
- Cold calling new prospective clients;
- Following up on calls, messages and tasks.
- Following up on supplied leads.
- Achieve set revenue goals and targets.
- Upsell additional products to existing (and potential) clients.

**Quality Management and Data Security 10%**
- Maintain absolute customer confidentiality and protection of personal information.
- Maintain client records in accordance with procedure

**Salary**:
Market Related

**Education**:

- Bachelors (required)

**Experience**:

- Audiology: 1 year (required)

**Language**:

- English (required)

Ability to Commute:

- Pretoria, Gauteng (required)

Ability to Relocate:

- Pretoria, Gauteng: Relocate before starting work (preferred)

  • Hearing Expert

    2 weeks ago

    Pretoria, Gauteng, South Africa CLS Human Capital Specialists Full time

    HEARING EXPERTINTRODUCTIONA company situated in Pretoria is seeking a Hearing Expert with 2-5 years' experience to join their team.JOB PURPOSEHearing Expert's will provide high quality counselling and remote care to a hearing care programme being provisioned to service the market in the United States. They will ensure that clients understand the effects of...

  • Junior Audiologist

    4 weeks ago

    Pretoria, South Africa CLS Human Capital Specialists Full time

    Hearing Expert’s will provide high quality counselling and remote care to a hearing care programme being provisioned to service the market in the United States. They will ensure that clients understand the effects of hearing loss, and counsel them through the options available to them in terms of hearing care. Once a client of the Hearing Aid company, the...

  • Junior Audiologist

    2 weeks ago

    Pretoria, Gauteng, South Africa CLS Human Capital Specialists Full time

    Hearing Expert's will provide high quality counselling and remote care to a hearing care programme being provisioned to service the market in the United States. They will ensure that clients understand the effects of hearing loss, and counsel them through the options available to them in terms of hearing care. Once a client of the Hearing Aid company, the...

  • Guest Experience Expert-

    2 weeks ago

    Pretoria, Gauteng, South Africa Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Protea Hotel Fire & Ice Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to...

  • Guest Experience Expert-

    2 months ago

    Pretoria, South Africa Marriott International, Inc Full time

    **Job Number** 23121079 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Fire & Ice! Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Experience Expert-

    23 hours ago

    Pretoria, South Africa Marriott International, Inc Full time

    **Job Number** 23121079 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Fire & Ice! Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Arrival Expert- Protea Hotel Fire

    1 month ago

    Pretoria, South Africa Marriott International, Inc Full time

    **Job Number** 24060627 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Fire & Ice! Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** First impressions are everything. When guests...

  • Porter/guest Arrival Expert- Protea Hotel Fire

    4 weeks ago

    Pretoria, South Africa Marriott International, Inc Full time

    **Job Number** 23121105 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Fire & Ice! Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** First impressions are everything. When guests...

  • Guest Arrival Expert- Protea Hotel Fire

    3 days ago

    Pretoria, South Africa Marriott International, Inc Full time

    **Job Number** 24060627 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Fire & Ice! Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** First impressions are everything. When guests...

  • Porter/guest Arrival Expert- Protea Hotel Fire

    23 hours ago

    Pretoria, South Africa Marriott International, Inc Full time

    **Job Number** 23121105 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Fire & Ice! Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** First impressions are everything. When guests...

  • Guest Arrival Expert- Protea Hotel Fire

    2 weeks ago

    Pretoria, Gauteng, South Africa Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Protea Hotel Fire & Ice Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***First impressions are everything. When guests arrive at our hotels, we want that impression to be...

  • Audiologist

    6 days ago

    Pretoria, South Africa hearX Full time

    **Work Location**: 180 Garsfontein Road, Ashlea Gardens, Pretoria **Working Hours**: Working hours Eastern Standard Time: 9am - 8pm (15:00 - 02:00) Working shifts, four shifts a week Monday to Sunday These working hours will change with daylight savings (in our summer months) to match the hours of 9am - 8pm Eastern Standard Time **Job...

  • Audiologist

    2 weeks ago

    Pretoria, Gauteng, South Africa hearX Full time

    Work Location:180 Garsfontein Road, Ashlea Gardens, PretoriaWorking Hours:Working hours Eastern Standard Time: 9am - 8pm (15:00 - 02:00)Working shifts, four shifts a weekMonday to SundayThese working hours will change with daylight savings (in our summer months) to match the hours of 9am - 8pm Eastern Standard TimeJob PurposeEducationMinimum Requirements:B....

  • Call Centre Support Supervisor

    7 days ago

    Pretoria, South Africa Zeal HR Full time

    **Call Centre Support Supervisor** **INTRODUCTION**: An exciting opportunity has become available within the medical technology and devices industry, for a Support Supervisor in the international Call centre. Our client is an impact-driven digital health company passionate about affordable access to healthy hearing for everyone, everywhere. This is an...

  • Call Centre Support Supervisor

    2 weeks ago

    Pretoria, Gauteng, South Africa Zeal HR Full time

    Call Centre Support SupervisorINTRODUCTION:An exciting opportunity has become available within the medical technology and devices industry, for a Support Supervisor in the international Call centre. Our client is an impact-driven digital health company passionate about affordable access to healthy hearing for everyone, everywhere. This is an opportunity to...

  • Data Visualiser

    3 weeks ago

    Pretoria, South Africa Encona Full time

    ENCONA is an internationally operating training, technology and consulting firm. We're a boutique operation with a global network, and we like to think BIG. Our headquarters are based in South Africa, and our footprint extends to associated companies and branch offices in Germany, Romania, the USA, Canada and Taiwan. Over 500 companies in more than 40...

  • Actuarial Analyst

    4 weeks ago

    Pretoria, South Africa TreasuryONE Full time

    **Actuarial Analyst - Financial Systems** We are seeking a Actuarial Analyst - Financial Systems to join our team. As an aspiring actuarial science analyst with a passion for complex and rewarding work, you will be responsible for designing intricate financial flows and ensuring optimal implementation of global clients' financial setups and reporting...

  • Data Visualiser

    2 weeks ago

    Pretoria, Gauteng, South Africa Encona Full time

    ENCONA is an internationally operating training, technology and consulting firm. We're a boutique operation with a global network, and we like to think BIG. Our headquarters are based in South Africa, and our footprint extends to associated companies and branch offices in Germany, Romania, the USA, Canada and Taiwan. Over 500 companies in more than 40...

  • Pentravel Travel Consultant

    3 months ago

    Pretoria, South Africa Cullinan Holdings Full time

    Pentravel, a division of Cullinan Holdings, a leading leisure, travel & tourism company, is seeking a dynamic and customer-oriented Travel Consultant to join their teams in Pretoria. As a Pentravel Travel Consultant, you'll be responsible for providing exceptional service and expert advice to travelers, creating bespoke travel itineraries, and booking all...

  • Pentravel Travel Consultant

    4 weeks ago

    Pretoria, South Africa Cullinan Holdings Full time

    Pentravel, a division of Cullinan Holdings, a leading leisure, travel & tourism company, is seeking a dynamic and customer-oriented Travel Consultant to join their teams in Pretoria. As a Pentravel Travel Consultant, you'll be responsible for providing exceptional service and expert advice to travelers, creating bespoke travel itineraries, and booking all...