Dental Medical Receptionist
2 weeks ago
Answering phones and addressing queries
- Booking patients in diary
- Fitting-in emergency patients when diary is full
- Handling lab intake and booking in patients for lab
- Warmly welcoming patients on arrival
- Ensuring all documents and info sheets have been completed/signed
- Taking payments
Admin
- Compiling and sending out invoices
- Compiling quotes
- Updating transactions onto Smartsheet
- Reconciliation of Smartsheet
- Ensuring all patient documents and info sheets have been uploaded onto Smartsheet
- Ordering materials for practice and creditor reconciliation
- Logging all new patients onto SoluMed
- Filing patient information
Communication
- Checking if patient has sufficient medical-aid funds available (notifying them in advance of appointment, if not)
- Following up with patients who have not paid
- Confirming appointment in advance
- Sending out links and directions to new patients
- Sending out reminders for appointments booked and regular check-ups
- Booking/arranging theatre, where applicable
Ad-hoc
- Arranging for general maintenance and repairs to practice equipment
Matric
1-2 years experience as a Dental Medical Receptionist
Friendly and approachable demeanour at all times and through all communication (in-person, telephone, written)
Willing and able to commit to Monday-Friday 8am-6pm (non-negotiable)
Multitasking and prioritising\Ensure that all patients have been responded to promptly
Ensure that messages/action items have been communicated to Dr
Strong computer skills
Between 1 - 3 Years
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