OTC Coordinator

4 hours ago


Rustenburg, South Africa Fidelity Services Group Full time

**Minimum Requirements**:

- Matric
- 1 -2 Years’ experience

**Skills & Attributes**:

- Excellent verbal & written communication skills
- Computer literate - Excel essential
- Listener experience advantageous
- Excellent telephone skills
- Strong organization and supervisory skills
- Solid attention to detail to ensure accuracy of information

**Job Function**:

- Check accuracy and completion of quotes and agreements received.
- Ensure that new Contracts & support documents are scanned to the central OTC office on a daily basis.
- Ensure that job cards & support documents are scanned to the central OTC office on a daily basis.
- Communication between sales reps, commission clerks and order acceptance clerks in HO
- Collection of supporting documents for new clients and technical installations
- Liaise with Sales Representatives on all installation requests
- General adhoc duties
- SOP’s must be upheld
- Ensure SOX compliance at all times.
- Timeous Resolution of internal & external customer queries within the agreed departmental/business unit SLAs;
- Processing of Credit Note requests
- Enable Transfer requests
- Assist with Sub waiver admin requests
- Assist with client liaison for walk in clients
- Receipting of Payments by walk in clients
- To provide telephonic & written communication (feedback) to bank and region as & when the queries are resolved
- Ensure that the Big 5 principles are upheld at all times
- Assist in the stock take process on a monthly basis.