Temp Events Coordinator

2 weeks ago

Pretoria, South Africa Tych Business Solutions Full time

The position of Events Coordinator is vacant. The Events Coordinator will report directly to the Specialist: Client Liaison Office and forms part of the Member Service and Experience Division. The position is based at our Head Office in Pretoria.

The remuneration package for this position is negotiable based on qualifications and experience.

The Events Coordinator will be required to provide support to the Specialist: Client Liaison Office through the identification of event request received from various departments and the implementation of the following Key Performance Areas (KPAs):

- Monitor and manage the event requests received from stakeholders
- Redirect events to the relevant provincial CLO Office
- Procure HWSS in line with Scheme policies and processes
- Confirm the support from the HWSS agency and provincial CLO office
- Accept and track event requests
- Create reports from various platforms
- Capture events on the various Scheme platforms
- Monitor, track and evaluate and quality assure the HWSS events processes and execution
- Ensure timelines are adhered to by all stakeholders and monitor turnaround times and compliance
- Record, report and monitor transgressions
- Communicate changes with all stakeholders and update reporting templates
- Daily, weekly, and monthly reporting
- Ensure adherence, monitoring and compliance of all stakeholders
- Manage reporting and scheme data sharing within agreed timelines
- Ensure quality and process management of all stakeholders to ensure efficiency in the handling, response and execution of all HWSS events.
- Maintain positive Scheme, member, and stakeholder relations
- Compilation of reports in line with Scheme requirements
- Monitor the quality of servicing post the event, identify training gaps and recommend interventions
- Record, resolve (or escalate) and monitor all escalations
- Manage the Post Event Reporting Process end-to-end
- Create surveys
- Stakeholder Management
- Telephone queries

**Minimum requirements are**:

- NQF Level 5 qualification or equivalent.
- 2 years events coordination experience.
- Advanced computer skills.
- Advanced Excel skills.
- Report writing skills.
- Excellent administrative and skills.
- Excellent written and verbal communication skills.
- Excellent planning and organisational skills.
- Excellent Time Management skills.
- Customer relationship management experience.
- Analytical thinking and the ability to manage multiple priorities.
- Work well in a team and have good interpersonal skills.

**Advantageous**:

- Previous experience in a similar role and industry.
- A post matric qualification.
- Understanding of medical schemes industry.

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