Head Waiter

Faircape Restaurant and Catering, part of Faircape Life retirement villages, is located in 6 prime locations across the Western Cape providing meals to village residents and patients in the onsite healthcare centres.

We require a **Head Waiter** **at our facility** Tokai Estate **within the Southern Suburbs.

The successful incumbent will be responsible for carrying out assigned tasks involved in providing quality food service for the benefit of the residents in healthcare

**Job duties include, but are not limited to the following**:

- Supervise a small team of service staff in the Healthcare Centre / Supervise waiters in Healthcare and Clubhouse
- Follow all necessary procedures relevant to your duties and designated areas
- Provide daily reports to Food Service Manager
- Taking meal orders aligned with menu options from residents in Healthcare
- Prepare /allocate clubhouse lunch table seating plan
- Ensure that the correct meals are served daily in accordance with menu and dietary requirements
- Ensure that daily trolley are packed correctly and are cleaned daily in line with hygiene procedures
- Ensure that water is available to all residents at all times is essential
- Ensure coffee and tea service is done daily
- Ensure constantly good personal hygiene
- Ensure designated area meets required hygiene standards
- Checking that duties are done by healthcare waiters and cleaning teams
- Events - assist with the setup / floor plan of events, ensure smooth running events and be willing to assist outside of normal hours when required for events.
- Be available to meet and greet all new residents
- Ensure all equipment anomalies reported to the Food service manager
- Ensure bar stock and snack box stock is accounted for and report any discrepancies to Food Service Manager
- Assist with weekly and monthly crockery and cutlery counts
- Ensure all beverages and night snacks are made available to healthcare daily
- Ensure all billing of beverages and coffee shop meals are done correctly to residents accounts
- Ensure all slips are sign by residents

**Experience and knowledge**:

- Proven experience in food services or related roles
- Experience with frail, geriatric and/or dementia patients advantageous
- Bartending and Barista experience advantageous
- Excellent customer service skills
- Ability to work as part of a team
- Good interpersonal and communication skills
- Knowledge of serving etiquette and basic wine knowledge

**Skills and Attributes**:

- Leadership and supervisory skills
- Good interpersonal and communication skills
- Training and Development
- Product Knowledge
- Team Collaboration
- Professionalism
- Adaptability
- Organizational and Time Management
- Sense of urgency
- Problem-Solving Abilities
- Focus on excellence and high-quality standards
- Well groomed

**Specific Requirements**:

- Clear health record
- Clear criminal record
- Clear credit record
- Contactable references

Working hours: Normal working days are Mondays to Sundays from 07h00 to 19h00, according to the roster. You will be required to work 16.25 shifts per month.