Hospitality Systems Consultant

2 weeks ago

Durban, South Africa AdaptIT Full time

**Listing reference**: adapt_000002**Listing status**: Online-
**Position summary**

**Industry**:Hospitality & Catering
- **Job category**:IT and Telecommunications**Location**:Durban
- **Contract**:Permanent**Remuneration**:Market Related
- **EE position**:No**About our company**
- A provider of leading specialised software and digitally-led business solutions that assist clients across targeted industries.**Introduction**
- The hospitality systems consultant is responsible for micros products installation, maintenance, and support for all projects assigned to them. - Responsible for documenting internal installation SOP’s and all project related documents - To ensure high quality customer service - To uphold adapt it micros values and procedures - To maintain customer success in all project implementations**Job description**
- a) Project Implementation- Meet with the Project Manager before commencement of an installation to be briefed on any special requirements and to collect all required documentation (airline tickets, visas, pre -installation packs, sign-off documents, licensing & support agreements, etc ).
- Hold telephonic meetings with Project Managers outside Cape Town or communicate via electronic mail or MS Teams.
- Travel to clients’ sites.
- Install the assigned products to the requirements and satisfaction of the client and Management.
- If assigned to be Project Leader, the HSC will co-ordinate all aspects of the installation as required.
- The HSC will ensure to the best of his/her ability that each project will be completed within schedule.
- Conduct project sign-off meetings with the clients, during which the sign-off documentation is completed.
- Liaise with clients and manage each installation, training, refresher training, site visit or any other dealings that the company deems fit.
- Complete all sign off documentation and time sheets before leaving site after project completion.
- The HSC will not leave site if any outstanding issues are not resolved without explicit permission from Management.
- The HSC will arrange a handover meeting with the project manager upon returning from a client’s site, during which the project manager will be briefed on all aspects of the installation.
- Create a copy of each clients’ latest database and store it at the Adapt IT offices. All client databases are to be stored on CD/HDD or Cloud storage inside the customer’s file.
- Hand in all dockets with payment the next day to the administration department.
- Any major changes onsite to be communicated to the client in writing.
- Ensure a signed delivery note is completed on delivery of any system component.
- Train client, management & staff in accordance with published training standards.
- Produce training materials as required from time to time.
- To ensure that the pricelist for repairs/Changes are adhered to and that all monies collected are remitted to Micros SA.
- To replace/repair/do changes to the best interest of the client and Micros SA.
- Present training courses to other Micros Consultants as required.
- Each HSC is required to support the products assigned to him/her.
- Each HSC may be required to work the 24hr help desk from time to time.
- All support calls are to be logged on the in-house call logging system when assigned to support duty.
- HSCs to maintain a test environment on their company assigned laptop/computer.
- Test and troubleshoot new versions prior to release.

**Minimum requirements**
- Matric / Grade 12 / Equivalent
- Minimum 5 - 7 years management experience within Restaurant industry
- IT qualification i.e. A /N, CCNA or IT Diploma (will be an advantage)
- Micros System knowledge essential
- Must be available on 24 Hour standby from time to time
- Must be available for duty on the help desk from time to time
- Able to travel
- Valid driver’s license
- Reliable vehicle

a) Personal Attributes and Qualities- Excellent communication skills, both oral and written
- Meticulous, with high attention to detail
- Great inter-personal skills
- Excellent problem-solving and Troubleshooting skills
- Excellent technical aptitude
- Team player
- Demonstrate ability to take initiative and carry our assigned tasks to completion
- Manage time, resources well and demonstrate good organisational skills
- Committed, motivated and able to achieve tasks in line with deadlines
- Able to prioritise importance tasks and adhere to deadlines
- Be proactive and customer focus

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