Technology Analyst
3 weeks ago
Key member of IT ServiceDesk team
- Based in Johannesburg, to work on all IT service related queries, with an emphasis on NY and Dallas offices
- Report to IT Supervisor
- ServiceDesk Coordination, Incident Management and Monitoring Daily Checks
- Work to IT policies and procedures
- Act as a key liaison between IT Service Desk and the Infrastructure and Business Systems teams
- Mentor and assist junior members of team
- Produce and maintain network documentation
- Install new/rebuild existing work stations and configure hardware
- Perform small projects
- Work within a busy vibrant IT team
- Windows Server Experience and PowerShell desirable
- Knowledge of IT best practices
**Skills / experience required**
- Excellent communication and organizational skills
- Ability to diagnose, troubleshoot & solve hardware/software faults efficiently
- Self-motivated & capable of working on own initiative as well as part of a team.
- Experience with Active Directory, Microsoft Exchange and Citrix is essential.
- Commitment to developing IT skills.
- Self-motivated and capable of working independently.
- Previous IT experience preferable and an interest in IT is essential.
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