Ops Officer- Midrand
3 weeks ago
**Overall purpose of the job**:
The aim of this role is to assist the Monitoring Centre to type all incident feedback and do telephonic follow ups with the applicable clients where the incident took place.
This a supervisory role and the OPS officer has to assist in managing the shift wherever the shift lead need assistance.
**Minimum qualifications and experience**:
- Grade 12 (Matric)
- PSIRA Registered (Grade C)
- 132 Shifts Worked As MCA II
- Monitoring Centre experience - must be able to demonstrate inbound, outbound and despatch capabilities.
- Experience in a leadership role advantageous
**MAIN DUTIES AND RESPONSIBILITIES**:
- Ensure that reports/incidents are done accurately and timeously
- To ensure the safety of all personnel on the shift
- Mentoring/coaching/assisting staff to continuously better themselves
- Ensure work is done in accordance with company rules and procedures and in line with agreed performance targets.
- Ensure constant monitoring and action of performance dashboards.
- Ensure all instructions are carried out
- Take control of all positive incidents in the Monitoring Centre
- Inform the Lead Monitoring Centre Associate/Supervisor of all positive incidents
- **
COMPUTERS AND EQUIPMENT**
- Perform routine inspections on computers/monitoring equipment
- Report and ensure repair of any faults
- Check and report all faults on telephone and communication lines
- ** CLIENT LIAISON**
- Telephonic assistance with any problems or complaints
- Ensure reporting of any faulty alarm systems to technical for booking
- **
GENERAL**
- To have knowledge about all facets pertaining to the company
- Attend all required meeting and training sessions
- Be available during off periods to ensure Management can reach you for any problems
- **
STANDARD OPERATING PROCEDURES**
- Standing Operating Procedures must be upheld
- Assist Lead Monitoring Associate & Supervisors to maintain agreed upon targets
- Assist Lead Monitoring Associate & Supervisors to upheld service standards
- Meeting and keeping agreed upon targets
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