SAP Analyst

2 months ago

Johannesburg, South Africa Positive Switch Full time

**Role description**

The purpose of the role is to perform the role of the AGP-A SAP Trainer and Tester, facilitating and coordinating training requirements for new and existing employees, act as tester for new SAP functionality and processes as well as providing first line end-user contact to facilitate timeous resolution of support tickets.

**Responsibilities**:
**IT Training**
- Develop and maintain IT related training materials for all SAP modules in the ERP, HR and GRC systems
- Schedule and facilitate training for new and existing AGP-A employees based on the AGP-A workflow system and/or GRC Access Request workflows
- Collaborate with key business stakeholders and end-users to understand functional deficits in SAP competence and develop content to reduce the deficits
- Maintaining a repository of end user training materials available to users in the designated system
- Perform user assessments and initiate development programs to improve user competence
- Ensure that all training is recorded by means of training registers, SAP HR Training and Event Module and the Ardagh Learning Management System for formal and informal training
- Preparation of a monthly training report for HR related reporting

**SAP End-user support**
- Provide first-line end-user support on the SAP ERP, HR and GRC systems to understand the nature of the issue experienced by the user
- Assist user to resolve the issue with remote desktop support
- Reassign calls to second line support if the user issue requires technical or more advanced support
- Identify potential user competence deficits through the support requests and address those gaps by adding content to the training materials
- Monitor open calls on the ticketing system and liaising with management and external service providers for long outstanding calls and resolution thereof
- Monthly reporting on end-user support

**SAP Tester**
- Conducting and recording user acceptance testing in the respective Quality Assurance systems for new or changed functionality, and/or business processes
- Liaising with Business Analysts on the test requirements and desired outcome for new or changed functionality
- Storing the test results in the designated test content repository for future reference
- Liaising with business stakeholders to expedite testing requirements where the SAP Tester/Trainer requires external testing and verification of new or changed functionality
- Facilitate group testing sessions or workshops for project related testing requirements

**Qualifications**:

- Matric
- Certificate in Information Systems or studying towards a tertiary qualification in Information systems.

**Required skills, Skills and Competencies**:

- Good overall knowledge of SAP Business Systems;
- Effective customer-facing verbal and written communication skills, with ability to bring across abstract concepts and build rapport with the business to ensure positive results in a multi-stakeholder organization
- Excellent MS Word and Excel skills
- Logically minded with problem solving skills
- Structured and efficient with self-organizing skills
- Taking ownership of area of responsibility to provide business service delivery
- Confident self-starter
- Attention to detail

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