Process Analyst

2 weeks ago

Cape Town, South Africa Network Contracting Full time

**Key responsibilities will include amongst others the following**:
The main focus of the role is the improvement of business sub-processes by analysis and redesign and assisting with the implementation of various changes to products and processes e.g. Legislative or technical changes.
- This is inclusive of the communication of changes.
- Analyse processes and forms to produce Standard Operating Procedures (SOPs).
- Performs profitability studies on business processes.
- Presents solutions in required format, operates at a sub-process level.
- Often acts as a consultant w.r.t decision making of operational and or tactical importance (typically deliverables are part of level three plans).
- Could act as an expert resource on major projects or could be accountable for the delivery of projects within the division or BU.
- Often acts as a point of escalation for matters with higher level of complexity than those handled by Administration Specialists.

**Qualifications, Skills and Experience required**
- Experience with complaints and escalations
- Financial services experience essential (1 to 3 years)
- International business experience essential
- Matric essential
- Good communication skills and able to present ideas clearly (both written and verbal)
- A professional approach
- Attention to detail
- Accuracy
- Meets deadlines
- A team player with strong collaboration skills
- Proactive, confident and show initiative
- Excellent administrative, servicing, coordinating, support, relationship management and innovation skills
- Excellent problem-solving skills

**Competencies**
- Strategic
- Leading with Influence
- Innovation (Perspective)
- Execution
- Customer First
- Personal Mastery (Learning)
- Collaboration (Relating)
- Programme and Project Management

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