Senior Specialist

4 days ago


Midrand, South Africa Vodafone Full time

**Role Purpose**:
The Digital User Experience Design team is responsible for designing the user experience (in the form of user interfaces) across all of Vodacom’s Digital Channels.
The purpose of the role is to ensure that through user research, information architecture and UX design, Vodacom delivers an exceptional User Experience for customers through the Website and Mobile Application Channels. This role requires solid experience with user interface design, usability, user experience, web development technologies, and interfacing these technologies with front end user interface system.
The role is core to delivering exceptional customer experience across our digital ecommerce channels and will have a direct influence on the digital revenue KPI.

This is a 12 Month Contract role.

**Your responsibilities will include**:
User Experience Strategy and execution
Executer on overall User Experience strategy and obtain organisational buy-in
Drive delivery of projects to achieve User Experience business objectives.
User experience design
Design the interface of the online e-commerce journeys with a mobile-first focus
Follow the user entered design approach
Collaborate with team and work directly with developers to implement final design
User testing and research
Conduct user testing on new and existing journeys
Understand our customers’ needs and use these insights to inform design decisions
Channel strategy
Design the future state of the website and self-service journeys
Conduct competitor reviews and research to inform strategy
Performance Tracking & Improvement
Continuous monitoring of performance across the website
Use these insights to inform website improvements

Matric is essential
3 year Degree/Diploma in one or more of these disciplines:
Interaction Design, Graphic Design, Industrial Design, Information Systems / Informatics, Human Computer Interaction or other related fields
Certified Usability Analyst (CUA) or similar certification would be desirable, but not required.
Masters in Psychology, Social Sciences advantageous
Minimum of 5 years industry experience essential in the following:
User-centred design, interaction design, information architecture, or similar.
Incorporate market analysis, customer feedback, site metrics, and usability findings into designs.
User Research Techniques and disciplines such as usability testing and contextual inquiries.
Wireframes and Prototyping of user interfaces
Knowledge of technologies such as HTML, DHTML, CSS, JavaScript, and mobile app operating systems would be advantageous.

OR

Matric is essential
Short courses in one of the following disciplines
Interaction Design, Graphic Design, Industrial Design, Information Systems / Informatics, Human Computer Interaction or other related fields
Certified Usability Analyst (CUA) or similar certification would be desirable, but not required.
Minimum of 8 years industry experience essential in the following:
The base location for this role is Midrand, Vodacom Campus
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion.



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