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Sales Call Centre Agent

6 months ago

Durban, South Africa Neema Financial Services Full time

We are looking for individuals with Call Center Sales Experience (Outbound) Must be Hard Working, Goal Driven, Energetic, Positive, Good Communication Skills & Can Adapt Fast, A Quick Thinker (able to think out of the box). A Team Player Should be able to work well under pressure and get work done.

**Responsibilities and duties**
- Manage large amounts of outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets

**Requirements and skills**
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively

**Experience**:

- Cold calling: 1 year (preferred)

**Job Type**: Commission

**Salary**: From R4,000.00 per month

Ability to commute/relocate:

- Pinetown, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Cold calling (preferred)