Funeral Services X 3

7 months ago


Johannesburg, South Africa Energy at Work Projects Full time

Join Our Team as a Long-Term Funeral Customer Services Consultant

Are you a high-energy, motivated individual with a genuine passion for customer service? If so, we have an exciting opportunity for you

**About Us**:
We are one of the largest financial services providers, and we are on the lookout for dedicated Long Term Funeral Customer Services Consultants to join our dynamic call center team.

**Minimum Requirements**:
**Matric**: High school diploma or equivalent.

**Clean ITC and Criminal Record**: Ensure your financial and criminal records are clear.

**Customer Service Experience**: Proven experience as a customer service consultant.

**Long Term Insurance Know-How**: Minimum 2 years of experience in Long Term Insurance.

**Call Center Proficiency**: A minimum of 2 years of call center experience.

**NQF Level 5 Wealth Management Certificate**: Possess this qualification.

**Job Role**:
**Positive Customer Interactions**: Maintain a positive, empathetic, and professional attitude when interacting with customers.

**Prompt Response**: Respond promptly to customer inquiries via various communication channels.

**Effective Complaint Resolution**: Acknowledge and skillfully resolve customer complaints.

**Product Knowledge**: Thoroughly understand our products to provide comprehensive answers to customer queries.

**Record Keeping**: Keep detailed records of customer interactions, transactions, comments, and complaints.

**Process Improvement**: Provide valuable feedback on the efficiency of the customer service process.

**Customer Satisfaction**: Ensure customer satisfaction by delivering professional and top-notch customer support.

If you're ready to embark on a fulfilling journey, armed with the right qualifications and a passion for delivering exceptional customer service, we encourage you to apply. Join us in providing outstanding support to our valued customers



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