Senior Technical Specialist

**Responsibilities**:

- Internal technical role - working closely with the Support Teams, Product Owner, Developers and QA team
- Handling internal technical tasks that are assigned to you from the team
- Investigation / Problem Solving / Troubleshooting Issues
- Fault Finding
- Investigating and Analysing Logs
- Configuration of in-house Developed Software
- Testing after Software / configuration changes
- Deploying Software upgrades to QA and Production
- Handling rollbacks of software when required
- Documenting processes
- Release and Version control management
- Checking Validations and attending to issues or escalating them to the relevant owner
- Assist in Compiling RCA’s

**Requirements**:

- Matric or Equivalent N3 certification (required)
- A+
- Degree in a related field (Ideal but not required)
- MS SQL Intermediate Level experience. Have the ability to write queries to query data
- Proficiency with Excel and functions such as VLOOKUP’S, HLOOKUPS etc
- An understanding of networking
- Good general knowledge of IT & keen interest in telecommunications
- Good knowledge of Windows and how software works
- Understanding of APIs such as SOAP, REST etc
- Worked with API building and testing tools such as Postman API Platform
- Capture traces using Wireshark and being able to interpret the results

**Advantageous**:

- Experience in the mobile messaging / chat commerce industry
- An understanding of the SMPP protocol
- Worked with Atlassian Jira
- Worked with SEQ
- Worked with code repositories - GIT
- Basic coding skills - C#, C++ (An added Advantage)
- For more information please contact:
**Micaela Naidoo