Technician: Ups and Inverters
2 weeks ago
**Purpose**:
The Technician is primarily responsible for servicing, testing and repairs of inverter/UPS equipment. This could include inverters, solar panels and peripherals, UPSs as well as monitors and/or other related computer equipment and components depending on the requirements of the position. The Technician also provides technical support to customers relevant to the specific area/discipline.
**Responsibilities**:
- Complete optimum number of repairs per day according to the specific discipline. Keep to a minimum of 4 per day.
- Carry out repairs of UPS's and Inverters.
- Carry out on-site Solar assessments.
- Complete work within the turnaround time of less than two days.
- Maintain work rate at above 90% of SLA.
- Maintaining a rework rate of below 3%.
- Follow the correct test process for international brands.
- Log test results on the server.
- Accept repairs on Epicor immediately after removing the item from the customer store.
- Follow up with clients awaiting feedback and update the notes on Epicor. Update the client on the job progress.
- Return 100% of test stock to service stores within 2 days from receipt.
- Complete applicable forms, such as fault reports, daily.
- Communicate with clients in a friendly and professional manner as representative of Mustek.
- Maintain a professional image with the necessary attention to being clean and neatly dressed.
**Qualification and Knowledge**:
- Matric
- CompTIA A+
- Electrical engineering N6 + trade test Preferred)
- 2 years’ experience as a technician or related experience
- Driver’s license (preferred)
**Skills and Knowledge**:
- Good knowledge of internal quality procedures
- Knowledge of ICT industry
- Product offering software and hardware technical knowledge
- Technical skills
- Problem solving skills (analytical)
- Good communication skills (verbal and written)
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