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Senior Administrator

4 months ago

Johannesburg, South Africa SMD Technologies Full time

The Senior Administrator primarily assists their delegated team with daily, weekly, and monthly administrative and logístical tasks. We are looking for a driven individual who has the potential to grow within our company.

**Requirements and Qualifications**
- Any undergrad degree, preferably with an emphasis on Sciences over Humanities/an aptitude for Math **OR** at least a couple of years of relevant related experience in client service/management together with good Excel and Math ability and a good record

**Senior Administrator Duties and Responsibilities**
- Client research - mostly online on client websites/Amazon/AliBaba etc. (Including product comparisons and price benchmarking vs competitors)
- Ad hoc research tasks - as required
- Client Set Up/Quote Sheets - Excel
- Administering online client portals - monitoring for new POs, charges etc. weekly, and capturing invoices as required on the portal/s.
- General Admin - Maintaining records/uploading documents on our online CRM platform, arranging samples with logistics, assisting on various admin tasks as required by the team
- Data Capture - ad hoc assisting the team capturing orders etc.
- Meeting Prep - Creating basic presentations on PowerPoint from existing collateral and ad hoc creating of slides for new products according to usual guidelines
- Basic product development - gap analysis based off the research tasks to suggest items for development. Assisting with coordination between the team and China tracking product development requests, requesting quotes, and following up with China to ensure timeous replies
- Developing a solid and trusting relationship between major key clients and company
- Developing a complete understanding of key account needs
- Anticipating key account changes and improvements
- Strategic planning to improve client results
- Analysing client data to provide customer relationship management
- Maintaining all client documentation and cohesive, up-to-date files, so as to have accurate, relevant, and readily available client focused data at all times

**Logistics Administrator Additional Requirements**
- 2-4 years administration experience
- Organized and diligent
- Flexible on USA hours (10am - 7PM or alternatively hours within the USA workday based on EST (Eastern Standard Time) between 1PM and 10PM SA time). From time to time, we require staff to stay later for meetings (Hawaii meetings can be at midnight but are infrequent, however ECRM and some ad hoc meetings can require the team to stay until 11/12PM. Hours back/days off would be arranged around these extra hours of course)
- Mathematical aptitude
- Basic MS Office Suite - Advanced Excel

**Availability**: Immediate