Technical Operations Manager

2 days ago


Sandton, South Africa Guardrisk Full time

**Introduction**
- Manage and coordinate the claims operations and market conduct to ensure alignment with the Guardrisk framework, while effectively leading and managing the claims and market conduct teams.

**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.

**Role Purpose**
- Manage and coordinate the claims operations and market conduct to ensure alignment with the Guardrisk framework, while effectively leading and managing the claims and market conduct teams.

**Requirements**:

- Bachelor’s degree in business management/ law and or related qualification (essential)
- Regulatory Examination (RE5) certificate (desirable)
- Risk Management certificate (desirable)
- 3 - 5 years’ experience in Operations/ Claims/ Client Service environment (essential)
- 2 - 3 years’ claims management experience (essential)Commercial, Corporate and Assets Insurance Technical experience with a proven track record (essential)
- Knowledge in industry-specific regulations and standards such as Financial Advisory and Intermediary Services (FAIS), Financial Sector Conduct Authority (FSCA), and Compliance Monitoring and Enforcement (CMS)

**Duties & Responsibilities**
- Manage and oversee internal projects, focusing on automating procedures and improving team processes.
- Liaise with attorneys, loss adjusters, assessors, and investigators in ensuring fair outcomes.
- Manage the relationship between Guardrisk Group and the cells/administrators in relation to claims management processes.
- Facilitate Market Conduct Culture training sessions to raise awareness amongst clients.
- Consolidate and submit monthly claims and complaints reports (i.e., Conduct of Business Return Report) and any adhoc reports to the Head.
- Oversee the management of claims and market conduct operations on the cells captive business and where required.
- Draft reports and provide feedback to business at various management platforms and forums.
- Perform an annual review and audit of the client-based programme to ensure compliance.
- Manage client query processes by accurately tracking and resolving escalated queries, leveraging them as opportunities to improve client service and enhance business processes.
- Effectively manage team performance to achieve business objectives, providing feedback, coaching, and recognition to drive individual and collective success.
- Monitor team performance and turnaround times by ensuring they meet operational deliverables in accordance with service level agreements (SLAs).
- Drive a culture that guides best practices, fosters continuous learning, improvement, and cohesiveness, promoting a dynamic and collaborative work environment.
- SupportControl the budget and cost savings initiatives within the business.

**Competencies**
- Excellent interpersonal skills
- Strong leadership and management abilities
- Good analysis, judgement skills and attention to details
- Excellent interpersonal and communication skills
- Good problem-solving skills
- Customer focused
- High level of reliability and accountability



  • Sandton, South Africa j smith collier & associates Full time

    Our client is a cash management solutions company working with extremely high tech products. You will take responsibility for managing the technical service related operations for the company and provide high level technical support to customers and staff. Duties include vendor management,management of escalated technical calls,operating manuals - technical...

  • Technical Operator

    5 days ago


    Sandton, South Africa Innate Med (Pty) Ltd. Full time

    An exciting opportunity exists for a Technical Operator. As the successful incumbent, you will have to operate automated machinery and carry out changeover on machinery as part of a team to assist with the production of part processed (mass) and fully finished goods. Line Manager: Production Controller Job Specification: Key Performance Areas: - Operate...


  • Sandton, South Africa Mikyle Consulting Full time

    **Job Role**: Technical Operations Lead **Introduction**: **Description**: We are looking for a versatile Technical Operations Lead to provide technical assistance to International joint venture businesses in accordance with the agreed Service Level Agreement, which conforms to the customer model, supporting common standards and shared processes across...

  • Technical Manager

    7 months ago


    Sandton, South Africa CBRE Excellerate Full time

    **Main purpose / objective of the position**: To plan, direct, coordinate and budget, either personally or through subordinate personnel, all activities concerned with the operational infrastructure and operational management of the portfolio, including building construction and repairs, air-conditioning, cleaning, fire equipment, hygiene equipment,...

  • Technical Manager

    7 months ago


    Sandton, South Africa Excellerate JHI Full time

    **Main purpose / objective of the position**: To plan, direct, coordinate and budget, either personally or through subordinate personnel, all activities concerned with the operational infrastructure and operational management of the portfolio, including building construction and repairs, air-conditioning, cleaning, fire equipment, hygiene equipment,...

  • Technical Manager

    7 months ago


    Sandton, South Africa CBRE Excellerate Full time

    **Main purpose / objective of the position**: To plan, direct, coordinate and budget, either personally or through subordinate personnel, all activities concerned with the operational infrastructure and operational management of the portfolio, including building construction and repairs, air-conditioning, cleaning, fire equipment, hygiene equipment,...

  • Technical Manager

    2 months ago


    Sandton, South Africa Excellerate JHI Full time

    **Who we are** We are a leading real estate services company that combines global standards with specialised local knowledge to create customisable high-performance solutions for our clients. We advise property owners and occupiers on every aspect of their property strategies and assist them in the development, buying, selling, leasing, valuing and...


  • Sandton, South Africa Jobted ZA C2 Full time

    We are seeking an Operational Technical Lead who will be responsible for overseeing the day-to-day technical operations within an organization. This role involves coordinating between technical teams, ensuring the smooth delivery of services, and optimizing processes for efficiency and reliability. Â Your expertise: - 3-4 years experience in the role -...


  • Sandton, South Africa iOCO Full time

    JOBNUMBER **iOCO03410** - CONTRACT TYPE **Contract** - CONTRACT TYPE: **OnSite** **The Role**: We are seeking an **Operational Technical Lead** who will be responsible for overseeing the day-to-day technical operations within an organization. This role involves coordinating between technical teams, ensuring the smooth delivery of services, and optimizing...


  • Sandton, South Africa Guardrisk Full time

    **Introduction** - Responsible for the oversight and monitoring of the Guardrisk Group claims management. Strategic and effective management of the technical aspect the claims operations within Guardrisk Group across all insurance lines. Review, direct, and provide accurate, reliable and sound legal and technical claims related support across the business...

  • Technical Manager

    7 months ago


    Sandton, South Africa Bidvest Facilities Management Full time

    ROLE PURPOSE To implement an effective maintenance system within customer facilities and ensure SLA delivery. **MAIN OUTPUTS** - Drive timeous execution of effective maintenance strategies i.e. planned, preventative, corrective and emergency maintenance - Identify maintenance risks on Client’s property and equipment towards evaluation and resolution -...


  • Sandton, South Africa Excellerate JHI Full time

    **Who we are** We are a leading real estate services company that combines global standards with specialised local knowledge to create customisable high-performance solutions for our clients. We advise property owners and occupiers on every aspect of their property strategies and assist them in the development, buying, selling, leasing, valuing and...


  • Sandton, South Africa CBRE Excellerate Full time

    **Main purpose / objective of the position**: To plan, direct, coordinate and budget, either personally or through subordinate personnel, all activities concerned with the operational infrastructure and operational management of the portfolio, including building construction and repairs, air-conditioning, cleaning, fire equipment, hygiene equipment,...

  • Technical Manager

    7 months ago


    Sandton, South Africa Sanlam Full time

    **Who are we?** Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is...


  • Sandton, South Africa Godisanang Recruitment (PTY) Ltd Full time

    Permanent Management position Roodepoort, Gauteng Undisclosed cost to company Posted 10 May 2021 by Godisanang Recruitment (Pty) Ltd About the position Manage site build, upgrade and render high level support on all Technical facilities relating to Technical Infrastructure Operations. QUALIFICATIONS AND EXPERIENCE 3-year degree/diploma in mechanical...


  • Sandton, South Africa Digitas Full time

    **Company Description** We are the connected marketing agency, a full-service agency with modern creative & media, data, and technology services all under one roof. We are connected in the way we think and the way we work. At the heart of our company are great people that we call Unicorns. Our Unicorns are open, bold, and curious and love to solve complex...

  • Technical Manager

    7 months ago


    Sandton, South Africa SGS Full time

    **Company Description** SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 99,600 employees, SGS operates a network of over 2,600 offices and laboratories around the world. **Job Description** Responsibilities** - Coordinate the...


  • Sandton, South Africa Secondments Recruitment Full time

    **Job Advert Summary**: To plan, direct, coordinate and budget, either personally or through subordinate personnel, all activities concerned with the operational infrastructure and operational management of the portfolio, including building construction and repairs, air-conditioning, cleaning, fire equipment, hygiene equipment, landscaping, parking, pest...


  • Sandton, South Africa Hill Appointments Full time

    Location: Sandton, Johannesburg - Hybrid * **Salary**: R30 000 - R45 000 per month CTC and negotiable depending on skills and experience Our client is a multi-award winning, well-established software solutions business that specializes in document management solutions. They are looking for a highly motivated Technical Manager to join their team and take...

  • Technical Manager

    7 months ago


    Sandton, South Africa Objective Personnel Full time

    Qualification - Bsc Electrical Engineering **Requirements**: - Experience in multiple product categories including **Automation, Motor Control and Drives, Energy Management** and Power Distribution - 10 year relevant experience. Duties - Manage the Technical department. - Technical expertise and managing of technical resources. - Developing and...