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Field Service Technician

8 months ago

Middelburg, South Africa Cummins Full time

We are looking for a talented **FIELD SERVICE TECHNICIAN** to join our team specializing in **SERVICE** for our **DISTRIBUTION BUSINESS SEGMENT** in **MIDDELBURG, JOHANNESBURG, SOUTH AFRICA.**
- Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
- Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
- Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
- Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
- Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

**Qualifications**
- Apprentice Trained Engine Technician and a vocational diploma from relevant technical institution
- Locally valid driving permit
- Basic level field service work experience and knowledge of and/or experience with engine products
- Experience with reading wiring diagrams

**Job** SERVICE

**Primary Location** South Africa-Gauteng-Johannesburg-South Africa, Middelburg, DBU Kilo Street

**Job Type** Shop

**Recruitment Job Type** Technician