Group Operations Manager

2 weeks ago


Johannesburg, South Africa Seasoned Recruitment Full time

**Group Operations Manager, Harare, Zimbabwe**

**POSITION TITLE**: Group Operations Manager

**REPORTS TO**: Managing Director

***:
Group Operation Manger should have an excellent level of commercial awareness, whocan build and maintain relationships with internal and external guests. Also responsible for highlighting short/medium/long-term issues to the Managing Director and to help formulate solutions.

The Group Operations Manager is also required to assist in the preparation of the annual budgetingand monthly forecastingprocesses.

**GROUP OPERATIONS MANAGER DUTIES AND RESPONSIBILITIES**:

- Fully responsible for all aspects of all departments.
- Support and work with all Head of Departments in all aspects of running the hotels.
- Ensure all the premises are in operative condition as per category of the unit to receive & serve the guests.
- Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTSfeedback / RSTSfeedbacks and action taken for service recovery, and also any staff issues.
- Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required.
- Monitor the purchase / indent / requestions of each department, the accounts receivable(collection from debtors) and the accounts payable(payable to the vendors/ suppliers etc).
- Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, parstock levels, expiry etc) with the F & B Manager & Chef.
- Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.
- Inspecting all departments for SOP implementation.
- Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitalityculture.
- Monitor the co-ordination between all departments for smooth & efficient operations.
- Assessing and reviewing customer satisfaction and service recovery process.
- Meet all dept. heads to review & train the staff to upkeep the human capital.
- Identifying staff learning needs and assisting with development
- Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
- Conduct weekly / Daily meeting with marketingpeople for enquiry& follow up & conversion to grow up the business.
- Monitor and maintain operation & overheadcostin order to maintain maximum revenue to the organisation.
- Responsible for the overall management of the operation of the hotels.
- Any other duties assigned.

**PREREQUISITIES**:
Excellent revenue managementskills with experience of budgets, P&L's and forecasting. Working with colleagues to share skills, knowledge, resources and networks. Highly focused, have excellent communication skills, be motivated and professional in appearance and presentation.

**EDUCATION**:
Degree or Diploma in Hospitality Management is an assetor Graduates bachelor degree and/or diploma in hotel or other related field. ComputerKnowledge, MS office. Experience in Property Management Software's, Revenue Management Systems desired.

**Salary**: R100,000.00 - R120,000.00 per month

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

License/Certification:

- Passport (required)



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