Service Administrator
4 weeks ago
**PURPOSE OF THE POSITION**
To effectively record customer calls and timeous response to customer queries. Accurate completion of job cards, costing and closing thereof.
**KEY RESPONSIBILITIES**
- Ensure all Service calls are attended to and accurately logged.
- Ensure job cards are opened for all customer calls.
- Accurate capturing and completion of all job cards, system and manual.
- Continuous follow up on open job cards and obtaining of outstanding information.
- Ensure spares is transferred to correct technician for costing.
- Ensure warranty equipment is clearly marked and credit is passed where required.
- Ensure Technician hours, labour rates and travelling time is accurately recorded.
- Accurate and timeous completion of all Work Estimates.
- Constant follow up on work estimates and follow through.
- Ensure that spares are available for repairs. Timeous ordering of spares and follow up on outstanding orders.
- Any reports as and when required.
- Managing of Technicians and Service schedule
**MINIMUM REQUIREMENTS**:
- Excellent communication skills, both oral and written.
- Computer literate in office programs, working knowledge of spreadsheets.
- Syspro experience
- Good planning and organizing skills.
- Team orientated.
- Ability to function under pressure.
- Attention to detail.
**Salary**: R17,000.00 per month
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