Quality Management Specialist

**PURPOSE OF THE JOB**:
To facilitate the implementation of ISO 9001:2015 system for the organization's Head office and each of the 9 provincial offices and work closely with the Digitization Team to ensure that the required ISO 9001:2015 compliance requirements are built into the new digitized system. The incumbent will work closely with, be supported by, and provide skills transfer to the organization’s Quality Assurance Specialist, develop and undertake the required audits to ensure compliance against the implemented ISO 9001:2015 system and develop and provide basic ISO 9001:2015 training.

**KEY RESPONSIBILITIES**:

- Ensuring that the service rendered are in accordance with the ISO 9001:2015 standard requirements.
- Assist with the maintenance, certification, maintenance, and continuous improvement, and ensure certification of the ISO 9001 Quality Management System.
- Perform internal ISO audits as per the plan/schedule, supply a report within one week and assist where necessary to correct opportunities for improvement and non-conformances identified.
- Review on an ongoing basis with the Quality Management System (QMS) documentation and records for effectiveness and compliance to the relevant standards and legislation.
- Provide monthly, quarterly or as the Commissioner may require with feedback to all Stakeholders on the status of the QMS.
- Assist optimization and improvement of the QMS where possible and applicable.
- Co-ordinate ISO management meeting schedules and minute taking of the meetings. The minutes should be circulated to members within 7 seven days after the meetings are held.
- Consolidate non-conformances and coordinate responses including keeping records on the nonconformance register.
- Update the quality manual, policy, and documentary procedures as well as drafting new policies and procedures when required.
- Implementation of the automated processes and change management.
- Ensuring that the changes are implemented without disrupting the ongoing operational processes.

**QUALIFICATIONS**:

- Bachelor’s degree or B-Tech or above (postgraduate qualification) in the following field: Quality Management, Operations Management, or Industrial Engineering.
- ISO 9001 Internal Lead Auditor’s Course.

**REQUIRED EXPERIENCE**:

- At least 10 years’ experience in the quality assurance and management field.
- At least 10 years’ experience in maintaining ISO 9001 certification.
- Experience in ISO 9001:2015 implementation and certification.
- Experience in building a digitized ISO 9001:2015 platform that can run off the client server.
- At least 10 years’ experience in process mapping tools (e.g., Excel, Visio).

**REQUIRED COMPETENCIES AND SKILLS**:

- Excellent verbal and written communication skills
- Strong Presentation and Report writing skills
- Knowledge of the Lotteries Act and related NLDTF regulations
- Be prepared to work under pressure to meet deadlines
- Strategic development and input from Quality Management aspect.
- In depth working knowledge of the ISO 9001 standard
- Proven track record in development and implementation of Quality Management Systems

**SALARY**: Commensurate with qualifications and experience

**Job Types**: Full-time, Temporary

**Salary**: From R40,000.00 per month

Application Question(s):

- Do you have experience in ISO 9001:2015 implementation and certification?
- Do you have experience in building a digitized ISO 9001:2015 platform that can run off the client?

server.
- Do you have In depth working knowledge of the ISO 9001 standard?
- Do you have proven track record in development and implementation of Quality Management?

Systems
- Do you have Knowledge of the Lotteries Act and related NLDTF regulations ?
- Do you have In-depth knowledge of international standards?

**Education**:

- Bachelors (required)

**Experience**:

- Quality Assurance and Management: 10 years (required)
- Maintaining ISO 9001 certification: 10 years (required)
- Process Mapping tools (e.g., Excel, Visio).: 10 years (required)