Ops Admin Processor

2 weeks ago

Johannesburg, South Africa Travelstart Online Travel Operations Pty LTD Full time

**Overview**:

- Ensure timeous and accurate follow-up assistance is given to the Operations team via Club Corporate Travel platforms, mainly paper trail, NEXCT, and Procon to customers and supplier vendor accounts.
- Providing necessary Paper trail support to the Operations and Finance Departments
- Assisting with processing Low-Cost Airlines Invoices and After-hours supplier bills to client accounts

**Duties & Responsibilities**:
(An overview, but is not limited to the full function of the role)
- Ensure daily OPS Query report is cleared, targeting a minimum of 50 transactions.
- 95% Level of accuracy
- NEXCT errors are to be processed within 24 hours.
- All Queries are cleared and completed for a given month on the last day of the month, this may require extra time to be put in if need be.
- Escalate non-resolved queries to the Hub Manager within 72 hours.
- Assist with vouchers not synced queue on Papertrail
- Follow up on Extension OFTARs and after-hours daily.
- SOP adherence
- Assist with any special projects, and ad hoc duties within the department as requested.

**Skills, Experience, Education**:

- 1-2 years of processing experience with a travel background advantageous
- Profin knowledge advantageous
- Excellent time management, organizational, and follow-through skills.
- An ability to respond quickly and accurately to requests for information.
- An ability to provide excellent customer service.
- Advantageous - analytical skills
- Self-motivated and disciplined.
- Attention to detail and ability to work in a team and/or independently.
- Accounting/financial certificate advantageous
- Proficiency in English; knowledge of the additional language is an advantage.
- Possess effective organizational skills and the ability to complete multiple tasks and a high volume of work on deadline.
- Possess a creative outlook with a problem-solving attitude.
- Takes the initiative to support team members and management as requested.

**Package & Renumeration**:
Attractive package market related, based on experience.

**Closing Date**: 01 May 2023

Please note that we reserve to right to amend, freeze the role or not hire. The final appointment will be at the discretion of Travelstart. Travelstart is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process.
Good luck

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