Retail Coordinator

**Qualifications**
- 5 years' experience in retail
- DIploma in retail or related business qualification

**Essential Duties and Responsibilities**:
**Operations**
- Assist with the execution of daily and monthly reports for the Head of RETAIL and CFO
- Coordinate with Staff Training, maintenance, and the implementation of Brand College procedures.
- Manage and complete special projects related to retail
- Drive performance in terms of targets
- Co
- ordinate Payroll with targets/commissions - company
- Ensure all stores are open and able to trade - staff, system, connectivity
- Bi-Monthly Store Meetings with all stores
- Recruitment
- Driving sales and targets
- Evaluating existing operations and developing appropriate strategies.
- Training store managers in effective sales and supervisory techniques.
- Creating and communicating sales targets at regular intervals.
- Monitoring sales across stores to check that quotas are met.
- Detecting, investigating, and remedying discrepancies in sales across stores, if required.
- Setting and implementing performance standards across all stores.
- Ensuring that employees observe company protocols.
- Collaborating with the Retail Compliance and Operations Manager to ensure that operations are consistent across the board.
- Custodian of Retail POS system
- System maintenance
- System trouble shooting in conjunction with IT
- Promotional co-ordination
- Promotional load

**System management**
- Implement and review all technology related processes, and ensure documentation prepared to train staff members on all required systems
- Assist in managing the day-to-day needs of retail stores on the POS system and ensure the correct requirements are in place for stores to operate
- Assist in testing of system upgrades and updates as well as provide relevant insights as required Stock Management
- Assist stores with day-to-day stock management through implementation of strict control processes and ensuring audits are done in line with processes
- Compile product feedback from stores as and when needed
- Review in-store damages/testers/shortages/breakages in line with relevant reports and take required action where shortfalls are identified
- Assist with sourcing products from stores (Ad hoc)

Campaigns
- Assist the marketing teams with processes that impact the retail team regarding campaigns - Ensure offers are eligible for POS and test implementation - Review VM instructions (Operational/Compliance and review purposes) - Review the offer/sale/markdown sheets to ensure information is in line with the business - Prepare Campaign information for the Head of Retail - Communicate any changes/updates to stores on campaigns Customer service
- Assist the retail teams in-store and at head office with any escalation of customer queries and/or calling customers on escalated queries Sales
- Analyze figures to ensure all stores are aligned with head office IT
- Assist stores with escalations of call logs that affect the day-to-day functions of the store
- System support
- Assist IT with any ad hoc information that need to be communicated to and from stores
- Communication
- Communicate important information that impacts the business, in-store processes and head office and ensure that all relevant parties are informed

Any ad-hoc duties as allocated by Head of Retail.

**Salary**: R18,000.00 - R25,000.00 per month

Ability to commute/relocate:

- Paardeneiland, Western Cape: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you hold a Diploma or higher in retail or business related education?

**Education**:

- Diploma (preferred)

**Experience**:

- 5 years of retail experience (required)

License/Certification:

- License and own Transport (preferred)