Fix Implementation Specialist

3 weeks ago

Cape Town, South Africa Iress Limited Full time

See yourself being part of a large, transformational change? This could be the role for you

Who We Are

At Iress, we believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. From the world’s most established financial brands to new and disruptive players, we help improve every aspect of our clients’ businesses so that they can work better, every day.

Iress is one of Australia’s largest technology companies and employs more than 1,900 people across Australia, United Kingdom, South Africa, Canada, New Zealand and Asia.

Role Purpose

Your objectives and responsibilities will focus on...- Implement and configure Iress products / functionality to match business requirements and in line with business standards / practices.- Escalation point for complicated implementation / support related queries.- Establish best practices of production implementations through detailed and clear documentation.- Providing guidance through mentoring to fellow colleagues.- Strong engagement and collaboration with internal stakeholders and teams.- Drive change management at clients to ensure full adoption, utilisation and maximum value of Iress Products.- Thoroughly document each solution and hand over / provide training to client support teams / relevant- stakeholders.- Clear and consistent communications / feedback with stakeholders by means of prescribed processes and tools.- Time management and prioritisation of tasks to maximise productivity.- Increase product / market knowledge applicable to the role. Willingness to share knowledge and experience.- Attention to details and being risk averse when making any change in a production environment.- Provide post-implementation support and troubleshooting.- All hands on deck approach to severity 1 or 2 incidents.

To be successful in this role you will have

Core Capabilities- Agile Working- Technical Analysis- Communication Skills- Creative problem Solving- Organisational Skills- Product Technical Analysis- Relationship Building- Report Writing- Situational Decision making

Specialised Capabilities- Industry specific certifications- Knowledge of software development process, system architect and methods of deployment- Windows Server and Microsoft SQL or similar tools-
- Subject Matter Expert in assigned product Suite- Familiarity with API's such as Web Services, SWIFT, MSMQ- Understanding of FIX protocol- Database Administration Knowledge and experience (SQL/Basic Querying, backup, restore)- Subject Matter Expert in assigned product Suite- IT Proficiency in TCP, IP and Ports, Netstat, Telnet, ping, Trace Processor, Wireshark

Why work with us?- 8 paid days per year to extend your weekends.- State-of-the-art offices- Annual Profit Share when Iress meets its annual profit targets- Casual dress, flexible work policy- Access to learning and development programs through Udemy- 3 days’ leave per year for charity initiatives- Global 36-hour hackathon- Starting school leave - 8.5 days of leave to assist your kids with the transition to school- Life Insurance & Private Medical- Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work

Employment Type

Employee

Time Type

Full time

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